Dispatcher - HVAC Technicians

HomeServe USA; Exton (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Casual attire

Excellent benefits

401(k) plan with company match

Paid time off

Job summary

A leading HVAC service provider is seeking a Dispatcher to coordinate logistics for installation and ensure excellent customer service. This role involves notifying customers about parts, assisting technicians, managing workloads, and creating work orders. Candidates should have dispatch experience, strong communication skills, and be able to work in a fast-paced environment. The position is based in Exton, PA, with competitive compensation and benefits. Join a friendly, team-oriented atmosphere with opportunities for career advancement.

Qualifications

• Must have dispatch experience and excellent organization and communication skills.
• Ability to work in a fast-paced environment with flexibility for overtime.
• Knowledge of HVAC systems is a plus.
• Customer service oriented.
• Proficient with Word, Excel, Outlook.

Responsibilities

• Notify customers about parts and coordinate installation logistics.
• Assist service technicians and manage their workload.
• Create work orders and dispatch technicians to customers.
• Manage technician workload to meet compliance goals.
• Communicate service concerns/issues.
• Create work orders, dispatch technicians, and communicate with customers.
• Remain agile to handle route changes or delivery issues.

Skills

Dispatch Experience

Excellent Organization Skills

Excellent Communication Skills

Quick Thinker

Problem Solver

Ability to work in a fast pace environment

Enjoy Providing exceptional customer service

Flexibility to work overtime

Strong written and verbal communication skills

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Windows

Knowledge of HVAC Systems

Job description

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

Dispatcher Responsibilities

• Notify customers when parts arrive and coordinate the logistics to install parts.
• Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
• Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
• Manage technician’s workload to achieve compliance goals.
• Communicate any service concern /issues.
• Responsible for creating work orders, dispatching technicians, and communicating with customers.
• Must remain agile and ready to handle sudden route changes or delivery issues.

Dispatcher Requirements

• Dispatch Experience
• Excellent Organization Skills
• Excellent Communication Skills
• Quick Thinker
• Problem Solver
• Able to work in a fast pace environment
• Enjoy Providing exceptional customer service
• Flexibility to work overtime
• Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows
• High school diploma or equivalent
• Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click
• Ability to work in the Exton office 5 days a week

In Return We Offer

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid time off
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an equal opportunity employer. #HSES