Parts Administrator

HomeServe USA; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

UGI Heating, Cooling & Plumbing is seeking a Parts Administrator to issue POs, order HVAC parts, and manage inventories for service customers. You will track ETA parts, assist with warranty items, and quote repairs for non-policy customers.

Responsibilities include scheduling follow-ups, handling backordered parts, maintaining accurate records, and ensuring a clean, safe work area. High school diploma and MS Office proficiency required, HVAC experience a plus.

Qualifications

• High School Diploma required.
• Proficiency with MS Windows, MS Office Suite and Outlook.
• Typing at least 30 words per minute preferred.
• Strong organizational skills with detail orientation and ability to work under pressure.
• Inventory management experience a plus; HVAC industry experience a plus.

Responsibilities

• Issuing, receiving, and batching PO’s.
• Ordering HVAC parts for customer’s equipment.
• Conduct semi-yearly physical inventories and quarterly spot checks.
• Following up with customers on estimated time arrival for parts.
• Researching warranty parts.
• Quoting repair with non-policy customers.
• Scheduling follow up call/repairs with the customer.
• Returning customer’s calls to discuss timeline on their part/repairs.
• Researching backordered parts/materials.
• Reviewing parts reports.
• Accurate record keeping.
• Ensuring area is kept clean, organized, and safe.
• Other miscellaneous office duties or project as assigned.

Skills

Strong analytical, verbal, and written

Well organized and detail oriented

Ability to work independently

Typing 30 wpm

Ability to work under pressure and met

Inventory management experience

HVAC industry experience

Education

High School Diploma

Tools

MS Windows

MS Suite

MS Outlook

Job description

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI is part of HomeServe USA, a Brookfield Infrastructure Group portfolio company, and is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview

Duties for the Parts Administrator will include issuing Pos, ordering HVAC parts for customer’s equipment, following up with customers on estimated time arrival for parts, researching warranty parts and following up on credits, quoting repairs with non-policy customers, scheduling follow up calls/repairs with the customer, and other duties as assigned.

Responsibilities

• Issuing, receiving, and batching PO’s.
• Ordering HVAC parts for customer’s equipment.
• Conduct semi-yearly physical inventories and quarterly spot checks.
• Following up with customers on estimated time arrival for parts.
• Researching warranty parts.
• Quoting repair with non-policy customers.
• Scheduling follow up call/repairs with the customer.
• Returning customer’s calls to discuss timeline on their part/repairs.
• Researching backordered parts/materials.
• Reviewing parts reports.
• Accurate record keeping.
• Ensuring area is kept clean, organized, and safe.
• Other miscellaneous office duties or project as assigned.

Job Requirements

• High School Diploma required.
• Competency in MS Windows, MS Suite, and MS Outlook.
• Ability to type a minimum of 30 wpm is preferred.
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
• Ability to work independently.
• Strong analytical, verbal, and written communication and interpersonal skills.
• Past inventory management experience a plus.
• Experience in HVAC business a plus.
• Ability to work overtime during month-end and peak heating and cooling seasons is a must.

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.

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