Dispatcher - HVAC & Plumbing

American Residential Services (ARS); Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 holidays

Company-paid life insurance

Clean office environment

Career growth within a nationalService

Job summary

ARS-Rescue Rooter in Austin is hiring an experienced Dispatcher to manage dispatch for HVAC and plumbing service technicians. You will coordinate scheduling, route planning, and customer needs while maintaining a high level of service in a fast-paced environment.

The role requires prior dispatch or call center experience, proficiency with Microsoft Office and multi-line phone systems, and local geography knowledge. Must report to the office daily; weekend rotations may apply.

Qualifications

• Prior dispatch, scheduling, or call center experience.
• Previous HVAC/Plumbing dispatch experience preferred but not required.
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support route planning.
• Must report daily to the office (not a remote position).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Ensure that service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day.
• Need strong communication and local area knowledge to be successful in this role.

Skills

Prior dispatch experience

Call center experience

Microsoft Office

Multi-line phone systems

Local geography knowledge

Daily office presence

Weekend shift flexibility

Background check

Tools

Microsoft Office

Phone systems

Job description

Company Name

ARS-Rescue Rooter

Overview

Position: Dispatcher - HVAC & Plumbing

Pay: $20-$23 per hourSchedule: 10:30-7pm with rotating weekends (one day off during the week days)Full-time, year-round work

Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 50 years of experience. We are looking for a experienced HVAC or Plumbing Dispatcher to work at our service center at our Austin office.

What We Offer:

• Weekly pay via direct deposit




• Paid training and onboarding




• Insurance available after 31 days




• Low-cost medical (as low as $5/week)




• Dental, vision, HSA/FSA




• 401(k) with company match




• 13 days PTO + 8 paid holidays




• Company-paid life insurance




• Clean office environment with strong team culture




• Career growth within a national service network

Responsibilities

As a Dispatcher, you will:

• Ensure that service technicians are dispatched efficiently and customer needs are met promptly,


• Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day,


• Need strong communication and local area knowledge to be successful in this role.

Qualifications

What You Need as a Dispatcher:

• 
  

  Prior dispatch, scheduling, or call center experience.

  
  
  
  
  • Previous HVAC/Plumbing dispatch experience preferred but not required.
  
  
  
  



• Proficiency in Microsoft Office and multi-line phone systems.




• Familiarity with local geography to support route planning.




• Must report daily to the office (not a remote position).




• Flexibility to work assigned shifts and weekend rotations as needed.




• Must pass background check and drug screening.

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.