Dispatcher

Casella Waste Systems, Inc.; Town of Amenia (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella seeks an experienced Dispatcher to coordinate drivers for residential, commercial, and roll-off services. You will communicate with drivers to resolve issues on route, balance capacity, and ensure prompt, courteous service for every customer.

The role requires a high school diploma, strong multitasking and excellent communication. You will schedule routes, handle calls and emails, and keep customers informed of delays while supporting the team to maximize productivity.

Qualifications

• High school diploma or GED; legal eligibility to work in the US.
• Prefer dispatch experience.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Dispatches drivers to calls, balancing customer needs and driver loads.
• Assigns routes and monitors completion to maximize productivity.
• Handles calls and emails; manages pickup or delivery requests.
• Notifies customers of delays and keeps them informed during on-site activity.
• Prepares and maintains daily route schedules and documentation.
• Reports driver performance issues and assists in training.

Skills

Attention to detail

Multitasking

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hiring Range: $24-$27/ hourly

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

• Assignsroutes and service to appropriate drivers throughout the day and for the next day; managers and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extrapick ups), route completions and driver locations.

• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentivetodetail,and results-oriented with the ability to see the larger picture while focusing onproviding excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.