Dispatcher – Fast-Paced Home Services (Weekly Bonus)

Shafer Heating & Cooling, LLC; Ogden (UT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Holiday pay

Paid time off

Paid training

Onsite gym

Job summary

Shafer Heating & Cooling, LLC is looking to add two Dispatchers in Ogden, UT to support a busy service team. The role offers hourly pay plus a weekly performance bonus and no prior dispatch experience is required as training is provided.

Ideal candidates are upbeat multitaskers who enjoy working with people and staying organized in a fast-paced environment. On-site work, drug screening, and a friendly team culture are emphasized.

Qualifications

• Strong multitasker who stays organized in a fast-paced environment.
• Friendly, energetic, and even-keeled, with a sense of humor that works well with technicians.
• Confident handling difficult customer conversations without taking them personally.
• Dispatch, call center, or home services experience preferred but not required.
• Comfortable learning scheduling software.
• Able to work onsite in the Ogden area and pass a pre-employment drug screen.

Responsibilities

• Manage the daily service board and route technicians across HVAC, plumbing, and electrical calls.
• Keep technicians informed, on schedule, and supported throughout the day.
• Communicate with homeowners about arrival times, changes, and schedule updates.
• Calm down upset customers and resolve issues with patience and a positive attitude.
• Juggle multiple calls, texts, and schedule changes at once without dropping details.
• Work with the dispatch team to keep the board full and help it hit its weekly targets.

Skills

Multitasking

Organization

People skills

Customer communication

Dispatch experience

Scheduling software

Drug screen readiness

Tools

Scheduling software

Job description

Shafer Heating & Cooling, LLC is looking to add two Dispatchers in Ogden, UT to support a busy service team. The role offers hourly pay plus a weekly performance bonus and no prior dispatch experience is required as training is provided.

Ideal candidates are upbeat multitaskers who enjoy working with people and staying organized in a fast-paced environment. On-site work, drug screening, and a friendly team culture are emphasized.