Dispatcher - Engineering (Full-Time)

Sea Island Company; Sea Island (GA); On-site; USD 38,000 - 70,000; Full time

Job summary

Sea Island Company is seeking an Engineering Dispatcher to keep the Engineering department running smoothly. You will prioritize calls, track work orders from start to finish, and maintain accurate records and files to support quick responses for Sea Island’s properties.

You will coordinate with the Engineering team via phone and email, ensuring proper coding of invoices and requisitions, and you will help uphold safety standards and procedures across all shifts.

Qualifications

• Experience handling high-volume calls and prioritizing workflow
• Accurate maintenance of work orders, logs, and correspondence
• Strong written and verbal communication across departments and guests
• Adherence to safety and service standards in a resort environment

Responsibilities

• Answer and prioritize incoming calls from guests, members, and employees
• Record and track engineering work orders from start to finish
• Maintain department records, spreadsheets, and correspondence
• Code and file invoices and purchase requisitions accurately
• Coordinate with Engineering to move work orders forward and resolve issues promptly

Skills

Call prioritization

Record keeping

Clear communication

Attention to detail

Tools

Phone system

MS Excel

Email

Job description

As an Engineering Dispatcher, you are the calm, organized voice who keeps the Engineering department running smoothly behind the scenes. You bring genuine composure to fast-moving situations, whether you are prioritizing incoming calls or making a sound judgment call in an emergency. You are naturally detail-oriented and take real pride in accurate records and a well-organized workspace. You communicate clearly and confidently with guests, members, and colleagues alike, and you bring a steady, dependable presence to every shift.

You answer and prioritize incoming calls from guests, members, and employees, and you record and track engineering work orders from start to completion with accuracy and care. You maintain department records, spreadsheets, and correspondence, and you ensure invoices and purchase requisitions are properly coded and filed. You communicate closely with the Engineering team by phone and email, keeping everyone informed and work orders moving forward. Every call answered promptly and every work order tracked accurately helps ensure the Engineering team can respond quickly and keep Sea Island's properties running beautifully for everyone who visits.

You respond to guest requests and follow through to assure satisfactory outcomes and compliance. You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met through situational awareness of your surroundings. You enthusiastically maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests and members. You are proactive in helping when needed and are willing to help with other areas or duties as requested. You form effective relationships and work closely with resort departments to maintain rapport and foster open communication. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. When needed or requested by leadership, you act to promptly resolve concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.