Maître D - Oak Room (Full Time)

Sea Island Company; Saint Simons Island (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Sea Island Company is seeking an experienced host/reservation professional for its prestigious resort. You will engage guests at the door, on the phone and via email, while maintaining awareness of current and future reservations to ensure smooth service flow.

You will train all host team members, stay informed about the menu, and assist in creating special events and large party dining experiences in line with Forbes Five Star standards.

Qualifications

• Experience in high-end hospitality or resort settings.
• Ability to manage large party dining and events.
• Excellent knowledge of menu and dining options.
• Strong communication and problem-solving skills.

Responsibilities

• Engage guests at the door, on the phone and through email.
• Remain aware of reservations, short term and long term.
• Manage reservations for smooth flow of service.
• Respond to reservation requests and needs in a timely manner defined by leadership.
• Responsible for the training of all host team members.
• Maintain a high level of knowledge regarding the menu.
• Oversee menu modifications, creating special events and large party dining menus.

Skills

Guest service

Reservation management

Staff training

Communication

Attention to detail

Job description

• Engage guests at the door, on the phone and through email
• Remain aware of reservations, short term and long term
• Manage reservations for smooth flow of service
• Respond to reservation request and needs in a timely manner defined by the leadership team
• Responsible for the training of all host team members
• Maintain a high level of knowledge regarding the menu
• Oversee menu modifications, creating special events and large party dining menus.
• Oversee menu ordering and/or printing
• Facilitate holiday reservations including templates, managing reservations and maintaining the accurate flow in the restaurant
• Management of table and floor including the updating of cover counts, tables and timing through our reservations systems
• Ensure guest are aware and confirmed of their reservation by phone
• Follow Forbes Five Star Standards
• Oversees the host staff and scheduling
• Research guests to provide unique personalized touches of familiarity to their dining experience
• Work directly with the Outlet manager for forecasting future reservation trends
• Follow up with guests in the dining room and at the door upon departure
• Promptly escort guests to their assigned table as they enter the dining room
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Tasks/Responsibilities

• Engage guests at the door, on the phone and through email
• Remain aware of reservations, short term and long term
• Manage reservations for smooth flow of service
• Respond to reservation request and needs in a timely manner defined by the leadership team
• Responsible for the training of all host team members
• Maintain a high level of knowledge regarding the menu
• Oversee menu modifications, creating special events and large party dining menus.
• Oversee menu ordering and/or printing
• Facilitate holiday reservations including templates, managing reservations and maintaining the accurate flow in the restaurant
• Management of table and floor including the updating of cover counts, tables and timing through our reservations systems
• Ensure guest are aware and confirmed of their reservation by phone
• Follow Forbes Five Star Standards
• Oversees the host staff and scheduling
• Research guests to provide unique personalized touches of familiarity to their dining experience
• Work directly with the Outlet manager for forecasting future reservation trends
• Follow up with guests in the dining room and at the door upon departure
• Promptly escort guests to their assigned table as they enter the dining room
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy