Event Concierge (Full Time)

Sea Island Company; Sea Island (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Sea Island Company is seeking an Event Concierge to ensure every event unfolds with precision and grace. You will maintain composure under pressure, anticipate client needs, and coordinate details from room setups to transportation, serving as the essential link between Catering, Convention Services, and Wedding teams.

You will respond to guest requests with warmth and confidence, uphold Sea Island procedures, and share knowledge of Sea Island’s offerings with guests and members.

Responsibilities

• Meet with clients to thoughtfully coordinate every detail that brings their event to life, including meeting room setups, audiovisuals, tee times, spa appointments and transportation arrangements.
• Serve as the vital connection between Catering, Convention Services, and Wedding teams and the on-site event contact, ensuring requests are heard and details are expertly handled.
• Support the team with administrative needs and special projects, maintaining a poised, attentive presence throughout each event.
• Respond to guest requests and follow through to assure satisfactory outcomes and compliance, upholding departmental procedures for quality, timing, attendance, and appearance.
• Follow Sea Island safety protocols and stay informed about properties, services, and offerings to share with guests and members.
• Be proactive in helping when needed, coordinating efforts with leadership and other departments, and resolving concerns promptly.

Job description

As an Event Concierge, you are the trusted point of contact who ensures every event unfolds with precision and grace. You bring genuine composure under pressure and a refined instinct for anticipating what a client needs before they ask. You communicate with warmth and confidence, building trust quickly with clients and colleagues alike, and you take real pride in the thoughtful, seamless execution of every detail. You thrive in a fast-paced environment where meticulous coordination makes all the difference.

You meet with clients to thoughtfully coordinate every detail that brings their event to life — from meeting room setups and audiovisual needs to tee times, spa appointments, and transportation arrangements. You serve as the vital connection between the Catering, Convention Services, and Wedding teams and the on-site event contact, ensuring every request is heard and every detail is expertly handled. You support the team with administrative needs and special projects, remaining a poised, attentive presence throughout each event. Every detail you manage and every question you answer helps transform an event into an experience guests will remember for years to come.

You respond to guest requests and follow through to assure satisfactory outcomes and compliance. You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met through situational awareness of your surroundings. You enthusiastically maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests and members.

You are proactive in helping when needed and is willing to help with other areas or duties as requested. You form effective relationships and work closely with resort departments to maintain rapport and foster open communication. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. When needed or requested by leadership, you act to promptly resolve concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.