Spa Front of House Supervisor - Spa & Wellness (Full-Time)

Sea Island Company; Sea Island (GA); Presencial; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Sea Island Company is seeking a hands-on leader for the Spa Front of the House, focused on training and direct support on the floor to deliver extraordinary guest experiences. You will uphold luxury standards, mentor the team, and ensure seamless operations with a proactive approach to issues and maintenance.

You will work alongside Front Operations and Retail teams, elevating training, coaching, and compliance while driving guest satisfaction and meeting retail goals through collaboration with

Formación

• Hands-on leadership experience in spa/front-of-house or luxury hospitality.
• Ability to train and mentor staff.
• Strong attention to detail and compliance with standards.
• Excellent guest service orientation.

Responsabilidades

• Lead and train floor staff to deliver guest experiences.
• Coach and mentor team to elevate service standards.
• Ensure compliance with Sea Island procedures and safety protocols.
• Collaborate with Front Operations and Retail teams to meet goals.

Conocimientos

Leadership

Training & development

Coaching

Hospitality excellence

Descripción del empleo

As a hands-on leader driving excellence through training and direct support on the floor alongside your team, you curate and deliver extraordinary guest experiences in the Spa Front of the House spaces. With a meticulous eye for detail, you proactively identify and resolve cleaning or engineering needs—ensuring our facilities and aesthetics remain flawless. This role requires strong leadership skills and the ability to multitask effectively while managing multiple priorities and supporting the team to deliver seamless operations and an exceptional guest experience. You are an enthusiastic, positive role model, motivating the team by promoting the Sea Island tradition of genuine hospitality, ensuring distinctive and unique experiences.

Working side-by-side with the Front Operations and Retail team, you cultivate their technical skills and creative potential, while partnering closely with the Guest Relations Manager to ensure our operational standards are consistently surpassed and our retail sales goals are consistently met. You provide the vision and direction necessary to elevate our team’s training, professional growth, and compliance. You act as a vital liaison, bridging the gap between our frontline team and leadership through active coaching and mentorship.. You are the architect of our team’s culture, defined by your professional expertise, unwavering ethics, and commitment to luxury standards. By meticulously upholding our departmental procedures, you ensure that "5-star quality" is a consistent reality, not just a goal. You lead by example—embodying our mission to enrich the lives of every member, guest, and team member you encounter.

You set the tone with your strong ethics and by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately. You enthusiastically maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests and members. You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed. You are proactive in providing assistance when needed and are willing to help with other areas or duties as requested.