Dispatcher / Customer Service Representative

A-Lumination Electric Inc.; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a full-time Receptionist - Dispatcher to join their Orlando team. This role is pivotal in delivering exceptional customer service, managing calls, scheduling, and handling permits. The ideal candidate is self-motivated, a team player, and takes pride in their work. With a focus on collaboration and a supportive company culture, this position offers competitive pay and benefits, including paid holidays and vacations. If you're looking for a career with a family-oriented business that values quality work and customer satisfaction, this opportunity is perfect for you.

Benefits

Paid holidays

Paid vacations

Qualifications

• Ability to answer phones and provide excellent customer service.
• Typing and administrative skills are essential for this role.

Responsibilities

• Provide outstanding customer service while answering phones and scheduling appointments.
• Type proposals and pull permits as part of administrative duties.

Skills

Customer Service

Typing Skills

Administrative Skills

Communication Skills

Tools

Excel

Service Titan

Service Line

Job description

*THIS POSITION IS LOCATED IN ORLANDO*

A-Lumination Electric is currently hiring for a full-time Receptionist - Dispatcher to provide excellent customer service over the phone, pull permits, and type proposals in Orlando, FL. This office position earns a competitive wage of $14.00 to $15.00 per hour; spiffs are also available for booking certain jobs.

In addition to competitive pay and our collaborative company culture, we offer our Receptionist - Dispatchers the following benefits:

• Paid holidays
• Paid vacations

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This office position typically works Monday - Friday 7:30 am - 4:30 pm.

In this customer service position, you are an integral part of our office team. Using your ability to connect with people quickly, you provide out-of-this-world customer service while answering phones, scheduling appointments, and dispatching calls. You are comfortable pulling permits for jobs when requested. As part of your administrative duties, you type proposals in a professional, efficient manner. Each day is filled with satisfaction and pride in a job well done!

ABOUT A-LUMINATION ELECTRIC

Since 1989, A-Lumination Electric Inc. has been serving Central Florida with highly skilled, experienced, and professional residential electrical contractors. Our core professional values are reliability, providing great service, and giving customers excellent value, all while keeping a focus on safety. We provide expert residential electric services with exceptional customer service – whether that's installing a new ceiling fan, protecting our customers' homes with complete surge protection, or replacing outdated and dangerous electric panels. We've gained an outstanding reputation with our customers, and have earned an A+ rating from the Better Business Bureau for consistently being a valuable electrical repair resource in Orlando and surrounding areas. We never take that reputation for granted, and we work continually every day to keep our customers' trust.

We are a small business that treats our employees like family. Our team enjoys a great family, and work-life balance. Our company's name has been built by our employees' respectful and professional conduct, and we reward them by treating them in the same manner.

OUR IDEAL RECEPTIONIST - DISPATCHER

• Respectful - be kind, positive, and helpful
• Career-minded - looking for more than a job
• Self-motivated - sees what needs to be done and does it
• Team player - get along well with others and have a true understanding of teamwork
• Pride in your work - real desire to do quality work and ensure customer satisfaction

If this sounds like you, keep reading!

REQUIREMENTS FOR A RECEPTIONIST - DISPATCHER

• Ability to answer phones
• Typing skills
• Administrative skills
• Proficiency in the English language is required.

Experience in permitting is a plus. Previous knowledge of Excel, Service Titan, Service Line, or another scheduling program would be a huge plus. If you meet the above requirements, we need you. Apply today to join our office team!

Location: 32808