Customer Service Representative

Contractor In Charge; Orlando (FL); Remote; Full time

Job summary

A leading company specializing in home service trades is seeking a Customer Service Representative to join their team. The role involves managing customer interactions, providing guidance on services, and ensuring high standards of service quality. Ideal candidates will have strong communication skills, attention to detail, and proficiency in technology. This entry-level position offers a competitive salary starting at $17/hour with opportunities for advancement and substantial medical benefits after 90 days.

Benefits

Medical Benefits available after 90 days

Retirement Savings Plan

Vacation Pay

Paid training

Incentive programs

Advancement Opportunities

Qualifications

• Reliable, self-starter with flexibility in hours.
• Exceptional verbal and written communication skills.
• Strong typing skills with a minimum of 30 WPM.

Responsibilities

• Answer all incoming calls as the initial point of contact.
• Guide customers to the best service solutions.
• Conduct follow-up calls to assess customer needs.

Skills

Customer service skills

Communication skills

Multitasking skills

Computer literacy

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

ServiceTitan

FieldEdge

Housecall Pro

Job description

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Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!

Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia

What We Offer

• Competitive salary - starting at $17/hour
• Medical Benefits -available after 90 days!
• Retirement Savings Plan
• Vacation Pay
• Paid training
• Incentive programs
• Advancement Opportunities
  
  

Responsibilities

• Answer all incoming calls, as the initial point of contact
• Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Help the field team by taking detailed notes from customer calls and entering them into our system
• Contribute to our company’s culture by being upbeat and hard-working
  
  

Requirements

• High School Diploma/GED is required
• Self-starter, reliable, flexibility with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
  
  

Work Schedule:

• This entry-level work-from-home job works a flexible schedule depending on business needs.
  
  

We are an equal opportunity employer

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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