Remote Customer Service Representative- Dental

Arklign, Inc.; Orlando (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A fast-growing dental laboratory seeks an experienced Customer Service Representative in Orlando, FL. The role involves supporting dentist clients with technical questions related to dental restorations. Ideal candidates should possess strong communication skills and a background in dental terminology, ensuring quality service in a dynamic environment.

Qualifications

• Experience in customer service, preferably in a dental or medical setting.
• Strong understanding of dental terminology and procedures.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Act as intermediary between dentists and technicians to ensure accurate dental restorations.
• Maintain effective communication with clients via phone and email.
• Follow up with clients on technical issues and complaints.

Skills

Data entry

Critical thinking

Multitasking

Communication

Organization

Job description

Primary technical representative responsible for assisting our dentist clients with technical questions and case information via phone, email, and messaging to help lab technicians fabricate the best restorations for patients.

Description

We are a fast-growing dental laboratory seeking an experienced Customer Service Representative who understands how dentists operate. Your role is to support our dentist clients in fabricating dental restorations according to their prescriptions. As the primary technical representative, you will assist clients with technical questions and case details to ensure high-quality restorations.

Responsibilities and Duties

• Act as an intermediary between dentists and technicians to fabricate dental restorations, transcribing instructions clearly.
• Learn and master dental terminology, staying updated on products offered, and demonstrate critical thinking skills related to the dental field.
• Maintain effective computer skills for electronic communication and data management, with strong data entry abilities.
• Organize, prioritize, and complete work to meet turnaround times and expectations.
• Ensure timely, effective, and accurate processing of technical questions for cases.
• Follow up with dentist clients on technical issues and remakes/repairs, focusing on complaint resolution and client retention.
• Handle heavy telephone and email communication, multitasking and prioritizing in a fast-paced environment.
• Document and communicate critical information according to established policies and procedures.
• Identify opportunities for process improvement and participate in giving and receiving constructive feedback.
• Assess arising issues and communicate with relevant departments as needed. Perform other duties to support the team.

Only hiring from CA, FL, OR, WA. Must be willing to work Pacific Standard Time.