Bilingual (Spanish/English) Remote Customer Service Representative at Centah Inc Orlando, FL

Itlearn360; Orlando (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

Itlearn360 is seeking a bilingual Customer Service Representative to work remotely. The role requires excellent communication skills, multitasking abilities, and a commitment to providing outstanding customer service. Candidates should have at least two years of call center experience and be fluent in Spanish and English. This position offers various benefits including health insurance and a monthly incentive bonus plan.

Benefits

Medical, Dental, and Vision after 60 days

401K plan with company match

Paid Time Off after 90-day probation

Monthly Incentive Bonus Plan

Career learning and development programs

Qualifications

• Fluent in both Spanish and English.
• Minimum of two years experience in an inbound/outbound call center.
• One year experience working remotely.

Responsibilities

• Answer incoming calls and respond to customer requests.
• Book appointments with a high degree of data accuracy.
• Identify and escalate issues to supervisors.

Skills

Communication

Customer Service

Multitasking

Education

High school graduate or G.E.D.

Job description

Bilingual (Spanish/English) Remote Customer Service Representative job at Centah Inc. Orlando, FL.

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

• Answer incoming calls and respond to customer’s requests
• Ability to work in a fast paced environment.
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines

Requirements

• High school graduate or G.E.D.
• Minimum of two years experience in an inbound/outbound call center
• Minimum of one year experience working remotely
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
• Ability to type at least 25 words per minute is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check
• Must be fluent (speaking/reading/writing) in both Spanish and English

Benefits

• Opportunity to continue working from home in our post-pandemic workplace
• Eligible for Medical, Dental, and Vision after 60 days of continuous employment
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service w/company match of up to 4%
• Paid Time Off - Earn 10 days per year after 90-day probationary period
• $200 Monthly Incentive Bonus Plan
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.