Dispatcher/Customer Service

Guardian Fleet Services Inc.; Spring Hill (FL); On-site; Full time

Job summary

A dynamic opportunity awaits in a forward-thinking company seeking a Dispatcher/Customer Service professional. This role serves as the vital first point of contact for both emergency and non-emergency calls, ensuring exceptional customer service while managing call logs and directing tow truck drivers. Ideal candidates will possess strong communication skills, a professional demeanor, and the ability to thrive in a fast-paced environment. The company offers a comprehensive benefits package, including medical and dental plans, a 401(k), and a sign-on bonus, making it an attractive place to further your career in the transportation industry.

Benefits

Two medical plans

Two dental plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

Holiday Pay

PTO

Qualifications

• High School Diploma required with excellent communication and data entry skills.
• Professional demeanor and ability to manage multiple calls in a busy environment.

Responsibilities

• Provide customer service excellence and manage emergency/non-emergency calls.
• Direct tow truck drivers and maintain accurate records of customer interactions.
• Coordinate with departments to address issues and provide solutions.

Skills

Excellent communication skills

Interpersonal skills

Data entry

Problem-solving

Phone etiquette

Ability to work in a busy setting

Ability to read and write in English

Education

High School Diploma or Equivalent

Tools

Tow book software

Job description

Join to apply for the Dispatcher/Customer Service role at Guardian Fleet Services.

Guardian Fleet Services provided pay range

This range is provided by Guardian Fleet Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $18.00/hr

Dispatcher/Customer Service $1,500 Sign on Bonus

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Provide customers with pricing information and respond to any queries they may have.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeanor and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends.

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered

• Two medical plans
• Two dental plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Transportation/Trucking/Railroad