Senior Dispatcher

Transdev; Olathe (KS); On-site; Full time

Job summary

Transdev in Olathe, KS is seeking a Lead Dispatcher to ensure efficient operations and provide timely instructions to operators. This role requires strong customer service skills and the ability to manage various responsibilities, including overseeing performance measures and responding to customer concerns. The position offers competitive compensation and a range of benefits.

Benefits

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 8 standard

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Qualifications

• Minimum of 2-3 years of transit supervisory experience preferred.
• Must be able to work shifts or flexible work schedules as needed.

Responsibilities

• Oversee road service and trip performance measures.
• Respond to customer questions and concerns.
• Manage vehicle operator emergency situations.

Skills

Communication

Interpersonal Skills

Education

High school diploma or GED equivalent

Job description

Lead Dispatcher

Transdev in Olathe, KS is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the

routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented

professionals who are dedicated to safety.

Transdev is proud to offer:

Non-CBA Position:

• Competitive compensation package of minimum $25.00 – Maximum $27.00

Benefits include:

• Vacation: minimum of two (2) weeks after one year of employment.

• Sick days: 5 days

• Holidays: 8 standard.

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term

disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents

• Respond to customer questions and concerns about no shows, cancellations, and missed trips.

• Manage vehicle operator emergency situations & escalated calls.

• Supervise staff on weekends and evenings.

• Manage department reports and other communication tools.

• Support the Dispatch Supervisor in training new employees.

• Other duties as required.

Qualifications:

• High school diploma or GED equivalent

• Minimum of 2-3 years of transit supervisory experience preferred.

• Excellent communication & interpersonal skills.

• Must be able to work shifts or flexible work schedules as needed.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not

authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed

outside, work alone and in remote locations.

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible

sloped ground or slippery and uneven surfaces

• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to

50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at

ground level

• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable

amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and

candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview

process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the

U.S.).

• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to

operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev

U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by

110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by

our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable,

and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an

overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The

physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of

this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial

consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,

religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Polic

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 5238

Pay Group: DVF

Cost Center: 55838

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.