Dispatcher/CSR

Radford Overhead Doors Inc; California; On-site; USD 28,000 - 33,000; Full time

Job summary

Radford Overhead Doors Inc. is seeking a Dispatcher/CSR Front Desk to deliver exceptional customer service and coordinate field operations in California. The role involves handling calls, scheduling and confirming jobs, ordering parts, sending estimates, and processing warranty claims.

The ideal candidate is a tech-savvy multitasker with strong communication skills and the ability to follow directions from management while solving problems for customers and technicians alike.

Qualifications

• Must be an excellent communicator with strong customer service skills.
• Proficient with technology and multi-tasking in a fast-paced environment.
• Experience with scheduling, ordering parts, and managing warranties is a plus.

Responsibilities

• Customer service and call processing
• Scheduling and confirming jobs
• Ordering parts and products
• Sending estimates
• Processing warranty claims
• Supporting field service technicians

Job description

Job Description

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing warranty claims and supporting field service technicians as needed. The right candidate for this position must be: results oriented, a great multi-tasker, very proficient with technology,a great communicator with the ability to deliver excellent customer service. Must be a resourceful problem solverand be able to take direction from management. Other experience that would be a plus but not mandatory would include: sales, administrative, bookkeeping, social media management and garage door or gate industry experience.