Dispatcher/CSR

RemoteWorker US; Murfreesboro (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading remote service company seeks a skilled dispatch coordinator to manage scheduling and customer communications effectively. This role demands proficiency in multitasking, excellent customer service abilities, and experience with dispatching tools. Join a fast-paced and collaborative environment where teamwork and organization are paramount, and help shape customer experiences in our service area.

Qualifications

• Experience in customer service or dispatching (1-3 years preferred).
• Self-motivated individual who is organized and detail-oriented.
• Ability to learn new software quickly.

Responsibilities

• Maintain daily schedules for service techs and installation teams.
• Communicate with customers for job updates and scheduling.
• Handle incoming calls and book jobs for service department.

Skills

Communication

Customer Service

Multitasking

Attention to Detail

Education

High school diploma or GED

Tools

Service Titan

Job description

Essential Job Duties:

• Maintaining the daily schedule for both service techs and installation teams
• Answering incoming calls Booking jobs for service department
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

Requirements & Qualifications:

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
• Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent communication and customer service skills especially under pressure
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others

Experience: Dispatching: 1-3+ years (Preferred)