Lab Dispatcher - Remote: 2nd Shift 1pm-930pm ET / Tue-Sat (40 hours)

TridentCare; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

TridentCare is seeking a dedicated Lab Dispatcher to join their remote team. This role involves dispatching services to field personnel, coordinating orders, and ensuring timely communication. Candidates should be proficient in Microsoft Office and have excellent communication skills, ideally in a fast-paced environment.

Qualifications

• Must communicate clearly and relay information effectively.
• Ability to focus in a busy call center environment.
• Proficient use of Microsoft Office software.

Responsibilities

• Dispatches orders to field service personnel within 15 minutes.
• Coordinates ETA with technicians and facilities.
• Ensures order confirmations are received by technicians.

Skills

Communication

Time Management

Detail Oriented

Team Player

Education

High School Graduate or GED

Tools

Microsoft Office

Job description

Lab Dispatcher - Remote: 2nd Shift 1pm-930pm ET / Tue-Sat (40 hours)

Dispatcher Essential Duties and Responsibilities:

Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.

1. Properly documents changes to orders requested by facility and/or ordering physician.

2. Coordinates estimated time of arrival (ETA) with appropriate technician and facility, upon request.

3. Ensures dispatched orders are confirmed as received by technicians.

4. Contacts facilities when scheduling or re-scheduling is necessary for any reason.

5. Coordinates reassignment of orders to different technicians when necessary.

6. Assists with inbound Customer Service calls as needed or directed.

Dispatcher Qualifications:

1.High School Graduate or GED.

2.Proficient to expert use of Microsoft Office software.

3.Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.

4.Ability to focus on the task at-hand in a busy, call center environment

Work-From-Home Requirements:

1. Must have private workspace, free from external sounds and distractions. Must meet safety checklist requirements.

2. Must have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended.

3. Must successfully pass Trident Care's Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).

#MBX

Qualifications

Skills

Preferred

Dispatch and Routing

Novice

Behaviors

Required

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

:

Motivations

Required

Self-Starter

: Inspired to perform without outside help

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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