Dispatcher, Campus Safety

Mount Holyoke College; South Hadley (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, dental and vision insurance

Flexible Spending Account (FSA)

Disability and Leave Benefits

Life Insurance

Employee Assistance Program

Tuition Benefits

Paid Time Off

Kendall Sports & Dance Complex access

Job summary

Mount Holyoke College in South Hadley, MA is seeking a Dispatcher, Campus Safety. This full-time, in-person role handles emergency and business lines, coordinates with police, fire, and medical responders, and supports campus operations.

The position requires a high school diploma and dispatch experience, with strong communication and confidentiality skills. Shifts are Sun/Mon 3pm-11pm and Thu/Fri/Sat 7am-3pm; starting pay is $24.05 per hour, with benefits included.

Qualifications

• HS Diploma or equivalent.
• Related experience in law enforcement, security, or dispatching.
• Strong problem-solving, time-management, and communication skills.
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to confidentiality.
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from diverse backgrounds.

Responsibilities

• Promptly answers emergency lines and college operator lines.
• Collects information from callers and walk-ins and disseminates to appropriate entities.
• Uses NCIC and CJIS to respond to officer information requests.
• Monitors campus fire, intrusion, alarms, and cameras.
• Activates emergency mass notification as directed.
• Dispatches emergency and non-emergency incidents per priority.

Skills

Dispatching experience

Security background

Problem-solving

Time management

Confidentiality

Diversity engagement

Education

High School Diploma or equivalent

Tools

IMC CAD software

Job description

Job no: R-0000003806

Position Title: Dispatcher, Campus Safety

Faculty or Staff: Staff

Full Time or Part Time: Full time

In-Person, Hybrid, or Remote: In-Person

Minimum Starting Rate of Pay: $24.05

Rate of pay commensurate with experience

Start Date: 11/16/2026

Job Description: Adhering to the principles of community engagement andcommunity-oriented problem solving, the Dispatcher provides theinitial point of contact for emergency response to criminalactivity, fires, medicals, fire alarms, and many service-relatedcalls. The Dispatcher also provides service to a diverse communityas the college's operator.

This is a 40 hour position, shifts are Sun/Mon 3pm-11pm andThu/Fir/Sat 7am-3pm (Off Tuesday/Wednesday)

Essential Job Duties:

• Promptly answers emergency lines, business lines, and multiplecollege operator lines.
• Collects information from a diverse set of calling parties aswell as walk-ins to the station in a timely manner and disseminatesthat information to the appropriate entities.
• Utilizes the National Crime Information Center and CriminalJustice Information System to respond to requests for informationfrom on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras oncampus.
• Activates the college's emergency mass notification system asdirected.
• Provides emergency instructions, calls in personnel afterhours, and supports and assists the diverse community as a whole ina supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC)database, information in which is often highly confidential,sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at thebeginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiringfire, medical, or police response according to priority andavailability of units.

Qualifications:

• HS Diploma or Equivalent
• Related experience in law enforcement, security, ordispatching
• Strong problem-solving, time-management, and communicationskills
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to issues of confidentiality
• Commitment to, experience with, and/or ability to workeffectively with a broad spectrum of individuals from a variety ofdiverse backgrounds

Preferred Qualifications:

• Certifications in CPR, CJIS, or APCO
• Experience in Public Safety Dispatching

Minimum starting hourly rate for this position is$24.05

This role is classified under Hourly Grade 6H with an hourlyrange between $24.05 - $26.47 per hour.

What We Offer:

• 403(b) Retirement Plan (College contributes 9% of salary)
• Comprehensive medical, dental and vision insurance
• Flexible Spending Account (FSA)
• Disability and Leave Benefits
• Life Insurance (College paid coverage 1x salary)
• Employee Assistance Program
• Tuition Benefits (to Mount Holyoke College or others)
• Generous Paid Time Off
• Access to Kendall Sports & Dance Complex

Background Checks:

Mount Holyoke College is committed to providing a safe and secureenvironment, supported by qualified employees that will allow allof its students, faculty, staff and those associated with them tosuccessfully carry out the mission of the college. As a conditionof employment, the College will conduct appropriate backgroundchecks for all new hires. Mount Holyoke has designated the Officeof Human Resources as the office responsible for ensuring thatbackground checks (CORI, SORI, Credit History, & DriverCredential) are completed and utilized in the hiring process andFive College Office of Compliance and Risk Management as the officeresponsible for facilitating background checks as articulated inthis policy.

It is unlawful in Massachusetts to require or administer a liedetector test as a condition of employment or continuedemployment.