Dispatcher and Customer Service Representative

Aspen Waste Systems of Minnesota; Minneapolis (MN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive Wages

Great work environment

Family-owned company

Paid Time off

Health, Dental and Vision Insurance

401(K) retirement savings

Job summary

Aspen Waste Systems of Minnesota, Inc. is hiring a Dispatcher/Customer Service Representative to join our Minneapolis office. You will coordinate with drivers, handle a high volume of calls, and ensure timely pickups and effective resolution of service issues for residential and commercial routes.

Ideal candidates have a high school diploma, strong telephone and PC skills, and a customer-focused mindset. We offer competitive wages and benefits in a locally managed, family-owned company.

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Excellent telephone and PC skills with the ability to learn new software.
• Ability to multi-task, solve problems, and resolve customer inquiries professionally.
• Experience in the service industry and passion for customer loyalty is preferred.

Responsibilities

• Handle a large volume of incoming calls and address inquiries efficiently.
• Dispatch drivers using real-time information to balance cost and speed.
• Document inquiries promptly and maintain customer accounts.
• Assign routes and service tickets; close tickets daily and follow up on issues.
• Coordinate outbound calls to resolve on-site service issues and ensure same-day resolution.

Skills

Excellent telephone skills

PC proficiency

Multi-tasking

Problem-solving

Independent thinker

Customer loyalty mindset

Education

High School Diploma

Job description

Dispatcher and Customer Service Representative

Job Category : Office/Admin

Requisition Number : DISPA001154

• Posted : August 5, 2026
• Full-Time

Locations

Showing 1 location

MN Main Office
Aspen Waste Systems of Minnesota, Inc.
2951 Weeks Ave SE
Minneapolis, MN 55414, USA

MN Main Office
Aspen Waste Systems of Minnesota, Inc.
2951 Weeks Ave SE
Minneapolis, MN 55414, USA

Aspen Waste Systems of Minnesota, Inc. is a privately-owned, growing company providing waste and recycling collection services for commercial and residential customers in the Minneapolis/St Paul metropolitan area.

Aspen Waste Systems of Minnesota is currently accepting applications from career-minded individuals to join our administrative team as a Dispatcher/Customer Service Representative. This position offers qualified candidates the opportunity to join a dedicated staff that performs important work processes for Aspen’s Minnesota hauling operation.

Wage range: $25.00/hour - $30.00/hour

Job Tasks and Responsibilities

Aspen Waste Systems’ Dispatchers and Customer Service Representatives communicate with Aspen Waste Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Dispatcher/Customer Service Representatives handle a large volume of incoming calls from customers, direct drivers as needed, and resolve customer service related issues. Duties include:

• Handles a large volume of incoming calls and addresses the customer inquiry in an efficient and professional manner.


• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.


• Documents customer inquiries accurately and in a timely manner.


• Performs customer account maintenance as required.


• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day.


• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other service issues.


• Troubleshoots and resolves potential issues before they result in service issues.


• Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.


• Other duties as required.

Required Qualifications

• High School Diploma required. Post secondary education preferred.


• Excellent telephone skills


• Proficient in the use of a PC with the ability to learn unique software applications


• Ability to recognize problems and resolve them successfully


• Ability to multi-task with conflicting requirements and deadlines


• Strong problem-solving skills


• Ability to think independently and handle customer inquiries efficiently and professionally


• A knack for learning quickly on the job


• Successful experience in the service industry with a passion for building customer loyalty is strongly preferred

Aspen Offers

• Competitive Wages


• Great work environment with dedicated team members


• Opportunity to join a locally managed, family-owned company


• Paid Time off


• Health, Dental and Vision Insurance


• 401(K) retirement savings with a generous company match

This position is ideal for an individual who wants to join a dedicated team and make a meaningful contribution to a highly successful business.

Aspen Waste Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, age, disability, veteran status, genetic information, status regarding public assistance, or any other characteristic protected by applicable law.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.