Dispatcher - 2nd Shift

Forward Air Corp.; Indianapolis (IN); On-site; USD 26,174 - 34,440; Full time

Job summary

Forward Air Corp. in Indianapolis is seeking a Dispatcher - Local to coordinate freight with established SOPs, enter data accurately, monitor shipments, and provide timely updates to drivers and internal teams.

You will be the primary contact for drivers, support independent contractors, ensure on-time delivery, and escalate issues as needed. This on-site role runs Mon-Fri 2pm-10pm with a pay rate of $22.14 per hour and requires a High school diploma and strong customer service.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving and escalation when needed.
• Comfort using dispatch systems; AS400 experience a plus.
• Professionalism when working with drivers and internal partners.
• Transportation or dispatch experience preferred.
• Reliability and consistent attendance.
• Proficiency in Microsoft O365 and common office tech.

Responsibilities

• Coordinate, schedule, and dispatch customer freight using established processes.
• Serve as primary contact for driver communications by phone, Qualcomm, and email.
• Relay instructions and updates to independent contractors and document interactions.
• Monitor shipment status and provide updates for on-time delivery.
• Identify basic service issues and escalate to supervisors.
• Maintain records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information.
• Collaborate with customer service/sales to resolve routine issues.
• Follow SOPs and compliance requirements.
• Support new drivers with system instructions and basic guidance.
• Perform data entry and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Strong customer service

Communication skills

Follow established processes

Problem solving

AS400 experience

Professionalism

Reliability/attendance

Microsoft Office 365

Education

High school diploma or equivalent

Tools

AS400

Dispatch software

Microsoft 365

Job description

Pay Rate: $22.14 per hour

Schedule: Mon - Fri 2pm - 10pm

The Dispatcher - Localsupports day-to-day freight coordination by following established procedures to schedule, assign, and track shipments. This role focuses on accurately entering information, monitoring shipment progress, and communicating routine updates between drivers and internal teams. The Dispatcher provides direct support to Independent Contractors by responding to questions, relaying instructions, and escalating issues to leadership as needed. Work is performed within defined guidelines, SOPs, and systems. This position plays a critical role in maintaining timely, accurate freight movement and exceptional driver and customer service.

Responsibilities:

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email
• Relay instructions and updates to Independent Contractors and document interactions in internal systems
• Monitor shipment status and provide updates to ensure on-time delivery
• Identify basic service issues and elevate concerns to supervisors for resolution
• Maintain accurate records of driver hours, performance, and availability
• Provide straightforward customer updates and route information based on set guidelines
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues
• Follow all department standard operating procedures (SOPs) and compliance requirements
• Support new drivers by providing system instructions and basic process guidance
• Perform data entry, documentation review, and administrative tasks to support fleet operations
• All other duties as assigned.

Qualifications:

• Education: High school diploma or equivalent
• Strong customer service and communication skills
• Ability to follow established processes in a fast‑paced environment
• Basic problem‑solving skills with willingness to elevate issues appropriately
• Comfort using dispatch systems; AS400 experience a plus
• Ability to maintain professionalism when working with drivers and internal partners
• Transportation or dispatch experience preferred
• Demonstrated reliability and commitment to attendance and schedule requirements
• Technical: Proficient in Microsoft O365 and common office technologies
• Environment: Must be able to work on‑site and commute reliably to the assigned location