Dispatcher (1pm-10pm)

Aston Carter; Plymouth (MI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

10 days PTO

Competitive benefits (medical, vision,

Dental benefits

Job summary

Aston Carter seeks a Dispatcher in Plymouth, MI, to oversee transportation move management from assignment through final delivery.

You will coordinate carrier capacity, monitor shipment status, troubleshoot issues, and communicate updates to internal stakeholders and customers in a fast-paced logistics environment.

Qualifications

• Customer service experience required.
• Dispatching and data entry skills required.
• Proficiency in Microsoft Office, incl. Excel.
• Experience with TMS systems and transportation operations preferred.
• Bachelor's degree or 1 year logistics/dispatch experience preferred.
• Experience in trucking, 3PL, brokerage, or fleet ops preferred.

Responsibilities

• Coordinate and manage shipments from assignment through delivery.
• Monitor and maintain load boards to ensure timely coverage.
• Source and secure carrier capacity within established rate guidelines.
• Maintain accurate shipment status updates within the transportation management system (TMS).
• Monitor pickups and deliveries to ensure performance standards are met.
• Identify shipment delays and service risks proactively.
• Resolve transportation exceptions and operational issues.
• Escalate unresolved concerns with documented action steps.
• Serve as primary point of contact for carriers and transportation providers.
• Build and maintain strong carrier relationships.
• Provide proactive shipment updates and exception notifications.
• Partner closely with account management and operations teams.
• Troubleshoot service issues and coordinate resolutions.
• Balance carrier needs, customer expectations, and profitability goals.
• Deliver exceptional customer service in a fast-paced environment.
• Monitor profitability on assigned shipments.
• Document carrier rejections and capacity issues.
• Support operational reporting and data accuracy.
• Assist with transportation performance tracking.

Skills

Customer service

Dispatching

Data entry

Excel

TMS

Education

Bachelor's degree or 1 year logistics/dispatch experience

Tools

Microsoft Office

TMS

Job description

Job Description

We are seeking a Dispatcher to oversee transportation move management from assignment through final delivery. The individual will coordinate carrier capacity, monitor shipment status, troubleshoot delivery issues, and proactively communicate updates to internal stakeholders and customers. The ideal candidate thrives in a fast-paced logistics environment, possesses strong problem-solving skills, and can effectively balance service, operational efficiency, and profitability while maintaining positive carrier relationships. This position offers a clear growth path into leadership within transportation operations.

Job Title: Dispatcher

Job Description

We are seeking a Dispatcher to oversee transportation move management from assignment through final delivery. The individual will coordinate carrier capacity, monitor shipment status, troubleshoot delivery issues, and proactively communicate updates to internal stakeholders and customers. The ideal candidate thrives in a fast-paced logistics environment, possesses strong problem-solving skills, and can effectively balance service, operational efficiency, and profitability while maintaining positive carrier relationships. This position offers a clear growth path into leadership within transportation operations.

Responsibilities

• Coordinate and manage shipments from assignment through delivery.
• Monitor and maintain load boards to ensure timely coverage.
• Source and secure carrier capacity within established rate guidelines.
• Maintain accurate shipment status updates within the transportation management system (TMS).
• Monitor pickups and deliveries to ensure performance standards are met.
• Identify shipment delays and service risks proactively.
• Resolve transportation exceptions and operational issues.
• Escalate unresolved concerns with documented action steps.
• Serve as primary point of contact for carriers and transportation providers.
• Build and maintain strong carrier relationships.
• Provide proactive shipment updates and exception notifications.
• Partner closely with account management and operations teams.
• Troubleshoot service issues and coordinate resolutions.
• Balance carrier needs, customer expectations, and profitability goals.
• Deliver exceptional customer service in a fast-paced environment.
• Monitor profitability on assigned shipments.
• Document carrier rejections and capacity issues.
• Support operational reporting and data accuracy.
• Assist with transportation performance tracking.

Essential Skills

• Customer service experience.
• Dispatching and data entry skills.
• Proficiency in Microsoft Office, including Excel.
• Experience with transportation management systems (TMS).
• Bachelor's degree preferred or minimum 1 year of experience in logistics, transportation, dispatch, brokerage, or supply chain.
• Experience in trucking, transportation, 3PL, brokerage, or fleet operations highly preferred.

Additional Skills & Qualifications

• Strong communication skills.
• Relationship-building ability.
• Highly organized and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work independently.
• Sense of urgency.
• Professional and collaborative demeanor.
• Ability to remain calm under pressure.
• Strong decision-making abilities.
• Knowledge of FMCSA and DOT regulations preferred.
• ELD/eLog experience is a plus.

Work Environment

The work schedule is Monday through Friday, 1pm-10pm, with one weekend per month on a rotating basis. The schedule is published in advance. The environment is fast-paced and team-oriented, offering significant interaction with carriers, operations, and account management teams. This role provides exposure to transportation operations and carrier management, with opportunities to develop logistics and leadership skills.

Job Type & Location

This is a Permanent position based out of Plymouth, MI.

Pay And Benefits

The pay range for this position is $55000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

10 days of PTO, Competitive benefits, Med, vision, and dental benefits.

Job Type & Location

This is a Permanent position based out of Plymouth, MI.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Plymouth,MI.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.