Dispatcher-1

Airtron; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Airtron is seeking a Dispatcher at our Dallas location to schedule and dispatch field service technicians to residential customers. You will partner with customer service and management and handle related administrative tasks to keep daily operations running smoothly.

The ideal candidate has 2–4 years in an office setting serving customers by phone, strong computer skills (Excel, Word, Outlook), and excellent written and verbal English communication. overtime may be required.

Qualifications

• High School Diploma or GED.
• 2–4 years of office experience with customer phone support.
• General computer competency with MS Office (Excel, Word, Outlook).
• Effective English communication, both written and spoken.
• Overtime and weekend hours may be required.

Responsibilities

• Route service calls and provide scheduling advice to technicians and customers.
• Communicate with customer service representatives, technicians, and management.
• Provide administrative support to other Service departments.
• Answer phones, schedule customers, and handle inquiries.
• Data entry via emails, texts, and other tools to route resources efficiently.
• Maintain customer relations and address claims in line with consumer laws.
• Follow company policies and safety procedures.

Skills

Customer service mindset

Communication skills

Teamwork

Multitasking

Education

High School Diploma or GED

College coursework completed

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we’ve built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We’re proud to be the neighbor people can count on—and we’re looking for team members who share that same commitment to serving others and doing the job right.

At Airtron, we’re looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we’d love to have you on our team.

AirtronHeating and Airhas established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.

We are currently seeking a Dispatcher for our Dallas location!

Job Summary:

The Dispatcher will provide operational support by scheduling and dispatching field service employees to customer homes as well as partnering with customer service representatives and management and completing all applicable administrative duties.

Essential Duties/Responsibilities*:

• Routes service calls and provides scheduling advice to technicians and customers.
• Promptly and effectively communicate with customer services representatives, technicians, and management.
• Provide administrative assistance to other departments which have cross over in the Service department.
• Answering phones, schedules customers and assists customers with any/all inquiries as needed.
• Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
• Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Follows all company policies and procedures, including but not limited to safety.

Other duties as assigned.

* Duties may vary by location.

Minimum Requirements:

• High School Diploma or GED.
• 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
• Must be able to communicate in English effectively, both verbally and in writing.
• Ability to work overtime with little notice_;_ weekends hours may occasionally be required.

Preferred Qualifications:

• Experience in HVAC setting or large service organization.
• Completed college course work.

Additional Knowledge, Skills and Abilities:

• Customer service mindset.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Able to work in a fast-paced environment.
• Strong organizational skills, attention to detail and the ability to multi-task.
• Willingness to learn and be a part of a team.
• Positive attitude and a team player.
• Related work experience may be substituted for education.
• Ability to build positive relationships with customers, both internal and external.
• Willingness and ability to work collaboratively with all levels of the organization.
• Safety mindset and acceptance of a safety culture.

Working Conditions:

• Open office environment.
• Fast-paced environment.

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently.
• Frequently performs tasks requiring bending at the waist, kneeling or crouching.