Dispatcher

HARP Home Services; Windsor (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Life insurance

Paid vacation

Paid holidays

401(k) plan with employer match

Monthly bonus

Job summary

HARP Home Services in Windsor, CT is hiring a Dispatcher to schedule and dispatch HVAC, electrical, and plumbing technicians. The role focuses on route optimization, customer calls, and accurate ticket entry, with an emphasis on professional communication.

You will work Monday through Friday, 12:00 pm to 8:00 pm, join a family-oriented team, and benefit from a competitive salary, a monthly bonus plan, and comprehensive benefits.

Qualifications

• A minimum of one year customer service experience (dispatch experience preferred).
• A professional appearance.
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to think on your feet to provide customers with needed information for their installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn scheduling/dispatch software.

Responsibilities

• Schedule and dispatch HVAC Service, Electrical, and Plumbing Technicians by reviewing and optimizing routes.
• Answer incoming phone calls from existing customers and provide exceptional customer service.
• Enter all ticket information correctly in the computer system.

Skills

Customer service

Dispatch experience

Professional appearance

Interpersonal skills

Teamwork

Computer skills

Tools

Microsoft Office

Dispatch software

Scheduling software

Job description

HARP Home Services, a dynamic, rapidly-growing HVAC, Electrical, and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Windsor, CT location.

AVAILABLE SHIFT: Monday - Friday, 12:00 pm - 8:00 pm

Our associates are our most important resource. They provide the sole source for our ability to meet our customers' needs. We have set high standards for job qualification and job performance. Our associates must have strong communication skills and a willingness to learn and grow. We will provide training in an environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service, Electrical, and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

Benefits

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To be successful in this role, you must possess:

• A minimum of one year customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.