Dispatcher

Gervais Mechanical Services, LLC.; Webster (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Gervais Mechanical Services in Auburn, MA is seeking a skilled Dispatcher to schedule and dispatch HVAC service and plumbing technicians. You will review routes, answer calls, and ensure accurate ticket data entry in our system.

The ideal candidate has at least two years in office/customer service (dispatch experience preferred) with a professional appearance, excellent customer interpersonal skills, and strong teamwork abilities. A competitive salary and bonus plans are offered.

Qualifications

• A minimum of two years office/customer service experience (dispatch experience preferred).
• Professional appearance and demeanor.
• Excellent interpersonal skills with customers of all types.
• Strong customer service attitude and communication.
• Ability to plan and schedule work rather than just react.
• Ability to think on your feet to provide info for installations or repairs.
• Team player with collaborative mindset.
• Strong computer skills and ability to learn dispatch software.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians.
• Review and optimize routes for efficiency.
• Answer incoming phone calls from existing customers.
• Enter ticket information accurately in the system.
• Create dispatch numbers for parts ordered and follow up.
• Schedule appointments for part installation.

Skills

Customer service

Scheduling

Teamwork

Professionalism

Tools

Microsoft Office

Dispatch software

Job description

Gervais Mechanical Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Auburn, MA location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To Be Successful In This Role, You Must Possess

• A minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to \"think on your feet\" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

Salary: $20 - $22 per hour