Dispatcher

Gervais Mechanical Services, LLC.; Auburn (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus plan

Family-oriented benefits

401(k) with employer match

Paid vacation and holidays

Job summary

Gervais Mechanical Services in Auburn, MA is seeking a skilled Dispatcher to coordinate HVAC and plumbing technicians, optimize routes, and deliver excellent customer service. The role requires scheduling, dispatching, and accurate data entry for tickets and parts.

The position offers a competitive salary, a monthly bonus plan, and family-oriented benefits, including medical, dental, vision, paid vacation and holidays, and a 401(k) match.

Qualifications

• Minimum two years of office/customer service experience (dispatch experience preferred).
• Professional appearance and strong interpersonal skills are essential.
• Excellent customer service attitude and ability to plan and schedule work.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians by optimizing routes.
• Answer incoming customer calls and provide exceptional service.
• Create dispatch numbers for parts, follow up on orders, and schedule part installations.

Skills

Two years experience

Professional appearance

Interpersonal skills

Customer service attitude

Scheduling work

Think on your feet

Team player

Microsoft Office

Tools

Microsoft Office

Job description

Gervais Mechanical Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Auburn, MA location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To Be Successful In This Role, You Must Possess

• A minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

Salary: $20 - $22 per hour