Dispatcher

Alterra Mountain Company; West Virginia; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On-mountain housing

Medical benefits

Free skiing and snowboarding

401(k) plan

Discounted lift tickets

Employee discounts

Pro deals

Job summary

Alterra Mountain Company seeks a Flex Year Round position at Snowshoe Mountain in West Virginia. The role operates on-site at 10 Snowshoe Drive, with duties including handling calls, dispatching emergencies, and maintaining resort communications.

This flexible 9–11 month schedule may require early mornings, evenings, weekends, and holidays. The position emphasizes guest service, safety, and operational support across departments, with housing options and a range of resort perks available to

Qualifications

• Intermediate computer knowledge required.
• Central Station Operator Course Level One within six months of hire date.

Responsibilities

• Answer and direct phone calls; maintain up-to-date contact directories
• Dispatch emergency situations to appropriate departments promptly
• Maintain current knowledge of resort operations; communicate professionally via radio and phone
• Keep accurate records of radio units, phone systems, and resort personnel
• Attend training sessions to stay current on protocols and technology
• Comply with all regulations and uphold resort standards
• Support team operations and assist with additional tasks as needed

Skills

Intermediate computer knowledge

Education

High School Diploma or GED

Tools

CCTV systems

Radio/phone communications

IT help desk

Job description

Flex Year Round

Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: $15.25 per hour
• Start Date: The end of November and beginning of December with positions available throughout the season.
• This is a Flex Position Flex position for 9-11 months per year; you can use your off months to travel or visit friends and family!
• Schedule: May require working early mornings, evenings, weekends, and holidays

Employee Perks

• Medical Benefits - Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

• Adventure Awaits: Explore the stunning Snowshoe Mountain and enjoy all the outdoor activities it has to offer while you work.
• Make Connections: Meet guests and employees from across the country and around the world and provide them with exceptional hospitality that makes Snowshoe their home away from home.

Job Responsibilities

• Answer and direct phone calls; maintain up-to-date contact directories
• Dispatch emergency situations to appropriate departments promptly
• Maintain current knowledge of resort operations; communicate professionally via radio and phone
• Keep accurate records of radio units, phone systems, and resort personnel
• Assist departments by paging or radioing staff as needed
• Ensure confidentiality of all customer and employee information
• Monitor weather alerts via online tools and Thor-Guard system; communicate updates
• Log phone issues and report to IT help desk
• Maintain accurate database forms and system entriesOperate and monitor CCTV systems; report suspicious activity
• Secure the Dispatch Office and monitor alarm/access control systems
• Attend training sessions to stay current on protocols and technology
• Comply with all regulations and uphold resort standards
• Support team operations and assist with additional tasks as needed

Education

• High School Diploma or GED

Preferred Experience

• Intermediate computer knowledge is required
• Complete a passing score on the Central Station Operator Course Level One within six months of hire date.

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.