Dispatcher

Hercules Materials Holdings LLC.; Warren (MI); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

401(k)

Paid vacation

Life insurance

Job summary

Hercules Concrete in Warren, MI seeks a Dispatcher to coordinate concrete deliveries from our corporate office. The role emphasizes safety, quality, efficiency and profitability in daily operations, with a strong customer service focus.

The perfect candidate will have 2+ years in concrete dispatching, knowledge of QC/QA, and the ability to lead drivers. Must be willing to work 10pm-8am, Monday–Friday, with occasional Saturdays at $50/hour and a competitive benefits package.

Qualifications

• 2+ years’ experience in concrete dispatching.
• Understanding of QC/QA for ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills and ability to prioritize tasks.
• Ability to multi-task with strong communication and detail orientation.
• Union contract knowledge.
• Authoritative figure who leads drivers daily.

Responsibilities

• Answer incoming calls from plants, drivers and customers.
• Use maps to determine efficient routes and directions.
• Process information from drivers, sales team and customers.
• Schedule drivers to meet production demands.
• Balance driver hours to meet productivity and DOT compliance.
• Maintain radio/phone contact with drivers.
• Assist with driver recruiting and retention.
• Work long hours and weekends during peak season with incentives.
• Provide quality customer service and perform other duties as needed.

Skills

Concrete dispatching

Leadership

Analytical skills

Communication

Problem solving

Union contracts

Driver leadership

Tools

Routing maps

Job description

Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability.

If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!

Hours: Must be open to working 10pm - 8am, fully in office, Monday - Friday

Occasional Saturday work incentivized at $50/hour

The ideal candidate will have:

• 2+ years’ experience in concrete dispatching.
• An understanding of QC/QA for the ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
• The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
• The ability to multi-task while being detail oriented.
• Strong analytical and problem solving skills.
• Union contract knowledge.
• Excellent written and verbal communication skills
• Authoritative figure who will lead drivers daily

Duties include, but are not limited to:

• Answers incoming calls from our plants, our drivers, and our customers.
• Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
• Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
• Efficiently schedule drivers to meet production demands.
• Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
• Maintaining radio contact and or phone contact with drivers.
• Assist with driver recruiting and retention.
• Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
• As a Dispatcher, you will be responsible for providing quality customer service.
• Perform other duties assigned, or assist others in their duties as needed.

This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.