Dispatcher

Impact Fire Services; Venice (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Impact Fire Services in Venice, FL is seeking a customer-focused dispatcher to coordinate and dispatch service work for fire protection systems. You will manage calls, schedule technicians, track statuses, and ensure timely updates to customers.

The ideal candidate has strong communication, proficiency with MS Office (Outlook, Excel, Teams), and problem-solving skills to handle escalations and billing coordination with the Accounting Department.

Qualifications

• Strong background in customer and interpersonal communication skills.
• Proficiency of MS Office: Outlook, Excel, Teams.
• Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.
• Ability to analyze and revise operating practices to improve efficiency.
• Strong verbal and written communication skills (Strong Phone Skills)
• Professional
• Sense of urgency
• Detail oriented
• Production/Task focused
• Ability to multitask
• Time management skills
• Problem solving skills
• Team player

Responsibilities

• Dispatch and coordinate service requests for fire protection systems.
• Ensure customer jobs are completed to satisfaction.
• Handle escalated calls and diagnose issues affecting customers.
• Manage service level expectations: arrival times, quotes, updates.
• Collaborate with Accounting on billing and timely invoicing.
• Track customer paperwork and ensure accuracy.
• Collaborate cross-functionally with other teams.
• Answer calls and emails, providing support to customers.

Skills

Customer service

Communication

Problem solving

Data entry

Multitasking

Tools

Outlook

Excel

Teams

Job description

What You’ll Do:

• Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.


• Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.


• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.


• Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.


• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.


• Track customer paperwork and submit timely and accurately.


• Work cross functionally with other teams and departments.


• Answering phone calls and email messages and providing support to our customer base.

Qualifications and Requirement:

• Strong background in customer and interpersonal communication skills.


• Proficiency of MS Office: Outlook, Excel, Teams.


• Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.


• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.


• Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.

• Ability to analyze and revise operating practices to improve efficiency.

Ideal Candidate Will have:

• Strong verbal and written communication skills (Strong Phone Skills)


• Professional


• Sense of urgency


• Detail oriented


• Production/Task focused


• Ability to multitask


• Time management skills


• Problem solving skills


• Team player