Dispatcher

Guardian Fleet Services; Columbus (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Two medical plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

Holiday Pay

PTO

Employee Assistance Program

Sign on Bonus

Employee Referral Bonus

Job summary

Guardian Fleet Services in Columbus, OH is seeking a professional Dispatcher/Customer Service representative to be the first point of contact for emergency and non-emergency calls. You will manage call logs, monitor routes, transfer messages, and direct tow truck drivers to locations based on schedules and ETA, while maintaining GPS oversight when needed.

The position requires a High School Diploma or equivalent, excellent communication, and the ability to handle multiple calls.

Qualifications

• High School Diploma or Equivalent.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Professional demeanor and phone etiquette.
• Ability to read and write in English.
• Bilingual is a plus.
• Knowledge of Tow book software is a plus.
• Ability to work - Days, Nights and Weekends.

Responsibilities

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and coordinate with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations and supervise routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Provide customers with pricing information and respond to queries.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests and charges; organize data for supervisor.
• Other duties as assigned.

Skills

Customer service

Multiline phone

English proficiency

Communication

Problem solving

Teamwork

Bilingual

Tow book software

Professional demeanor

Education

High School Diploma or Equivalent

Tools

Tow book software

Job description

Location: Pro-Tow

400 Stimmel Rd

Columbus, OH

Job Id:1260-Pro Tow

# of Openings:1

NIGHTS AND WEEKENDS

Dispatcher/Customer Service $1,500 Sign on Bonus

Pay Range $19 - $21 Hourly

Pay is determined by skill/experience level and certifications

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Bilingual is a plus
• Knowledge of Tow book software a plus!
• Ability to work - Days, Nights and Weekends

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered

• Two medical plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.