Service Support Specialist

Service Corporation International; Martinsburg (WV); On-site; USD 32,000 - 48,000; Full time

Job summary

Service Corporation International is seeking an organized administrative professional for our Rosedale Funeral Home and Cemetery in Martinsburg, WV. You will support Funeral Directors, coordinate with families, and handle vital information such as death certificates and insurance claims, while managing appointments and memorial designs.

The role requires a high school diploma, strong computer and communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 2 years of experience in an office clerical or customer service capacity required.
• Experience in a customer-focused and fast-paced professional environment required.
• Funeral industry experience preferred but not required.
• High School diploma or equivalent.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; creates, scans, and corrects arrangement documents.

Skills

Computer skills

Communication

Compassion

Confidentiality

Multi-tasking

Time management

Education

High School diploma

Tools

Microsoft Office

Job description

JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met

• Frequently communicates with families to coordinate activities

• Takes first calls and dispatches removal teams

• Collects vital information, files death certificates and insurance claims

• Schedules appointments for Funeral Directors

• Designs and prints memorials; creates, scans, and corrects arrangement documents

• Orders merchandise, flowers, urns

• Schedules services including coordinating with churches, cemeteries and staff

• Assists with setting up funeral/visitation areas and take down

• Assists during funeral services and events

• May be required to ensure company vehicles are clean and fueled, prior to and after services

• Adheres to all Company and Regulatory requirements

• Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

• High School diploma or equivalent

Certification/License

• Good driving record and valid driver’s license

Experience

• 2 years of experience in an office clerical or customer service capacity required

• Experience working in a customer-focused and fast-paced professional environment required

• Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

• Strong knowledge of computers and software

• Above average communication skills

• High level of compassion and integrity

• Problem solving skills

• Ability to multi task and set priorities

• Ability to maintain confidentiality

• Ability to work beyond standard business hours including weekends

• Detail oriented

• Professional team player

• Pro-actively seeks out tasks

• Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Mostly works indoors during all seasons and weather conditions

• Occasional work outdoors

• Limited amount of local and/or multiple location traveling required

• Professional dress is required when in contact with families

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

• Occasional periods of time standing, up to 3 hours per day

• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Ability to lift up to 20 pounds

Work Hours

• Working beyond “standard” business hours as the need arises

Postal Code: 25404

Category (Portal Searching): Operations

Job Location: US-WV - Martinsburg

Job Profile ID: F00349

Time Type: Full time

Location Name: Rosedale Funeral Home and Cemetery