Dispatch Supervisor

Service Corporation International; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Service Corporation International in Tucson, AZ is seeking an Operations Market Scheduler to oversee scheduling of transportation resources and staff for funeral home and care center operations.

You will coordinate removal and transportation work orders, dispatch vehicles, enter data into our proprietary software, and ensure vehicles and supplies are maintained and stocked. Strong communication, detail orientation, and 3+ years scheduling experience required.

Qualifications

• Education: High school diploma or GED.
• Current state driver’s license with an acceptable driving record.
• Three years scheduling or logistics experience.
• Knowledge of the company’s service promise, services, policies and procedures.
• Strong verbal and written communication and interpersonal skills.
• Ability to prioritize and organize with attention to detail.
• Ability to work in a fast-paced, high-pressure environment.
• Proficient MS Office suite and database software; familiarity with automated workflows.

Responsibilities

• Dispatching and handling paperwork; receives first call and logs information.
• Enter information into proprietary software and contact Removal Technician.
• Review paperwork for completeness and accuracy; resolve issues with technicians.
• Create transportation and removal work and on-call schedules for visitations, services, transfers, and removals.
• Schedule vehicles and staff, considering time off, holidays and seasonal volumes.
• Review and revise work schedules with Field Leadership; post and communicate changes.
• Ensure vehicles are maintained, clean, stocked, and fuel procedures followed.
• Procurement of supplies and PPE; maintain inventory; source vendors as needed.

Skills

Scheduling

Logistics coordination

Communication skills

MS Office

Database software

Education

High school diploma or GED

Tools

Proprietary scheduling software

Fleet/tracking software

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

• Dispatching/Paperwork Receives first call.
• With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software.
• Contacts and dispatches Removal Technician.
• Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues.
• Processes removal paperwork and may assists embalming recordkeeping.
• For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals.
• Schedules both vehicles and staff.
• Takes into account time off, holidays, and seasonal volumes.
• Reviews work schedule with Field Leadership and revises work schedule as needed.
• Communicates and posts work schedules.
• Makes revisions as necessary to meet changing business demands.
• Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed.
• Maintains vehicle maintenance and inspection schedules, scheduling as appropriate.
• Schedules vehicle maintenance or repair.
• Procurement Maintains Transportation and Removal Technician supplies and PPE.
• Inventories and reorders as appropriate to ensure sufficient inventory.
• Sources vendors as needed.
• May maintain inventory for caskets and cremation containers.
• May order special requests.
• May maintain general office supplies for their physical location.
• May schedule automatic recurring PPE or office supply orders for locations in Market.

People Development

• Leads by example exhibiting professional behaviors and communication
• Provides development and performance feedback to management

EDUCATIONAL/EXPERIENCE/MINIMUM REQUIREMENTS

• Education: High school diploma or GED equivalent
• Certification/Licensure: Current state driver's license with an acceptable driving record
• Experience: Three (3) years scheduling or logistics experience
• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively meet business needs
• Knowledge, Skills & Abilities: Ability to resolve issues in accordance with company goals and objectives
• Professional verbal and written communication and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Proficient MS Office suite skills
• Proficient database software skills and understanding of automated workflow

Postal Code: 85706 Category (Portal Searching): Operations Job Location: US-AZ - Tucson

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.