Dispatcher

Pirtek Chicago & South Philadelphia; Tinicum Township (PA); On-site; USD 30,000 - 33,000; Part time

Job summary

PIRTEK in Philadelphia is seeking a Part-Time Dispatcher with potential to move to full-time in the future. The Dispatcher will coordinate dispatch of field service technicians to service calls and support sales and operations with administrative duties.

Strong communication, scheduling, and problem-solving skills are required to maintain service levels and profitability. Work hours typically 7:00 AM to 4:30 PM on weekdays, with opportunity for growth.

Qualifications

• High school diploma or GED; able to read, write and speak English fluently.
• Must be 18 years or older.
• Excellent communication skills.
• Able to operate a computer/tablet to enter and retrieve data.
• Day shift hours 7:00 AM – 4:30 PM.

Responsibilities

• Dispatch field service technicians to service calls to ensure timely response.
• Coordinate communications between work crews, supervisors, and field personnel.
• Communicate with shop for repairs to restore service and schedules.
• Monitor locations and utilization of equipment to coordinate service.

Skills

Dispatching

Customer communication

Problem solving

Time management

Education

High school diploma

GED

Tools

MS Office

Computer tablets

Job description

Dispatcher

PIRTEK in Philadelphia is seeking to hire a Part-Time Dispatcher (possibility of moving to full-time in future).

This position's pay range is $22 - $24 (depending on experience).

POSITION OVERVIEW

The Dispatcher will be responsible for dispatching field service technicians to service calls. Along with dispatching service calls, this position will work to achieve optimal efficiencies helping us to reach our service level customer expectations. Communication skills are very important as you will work with both internal team members and external customers. In this role, you will gain a sense of accomplishment by being part of a team and helping solve customer problems. The Dispatcher will help ensure that our company maintains its profitability and a productive environment. This position also provides administrative support to all the sales reps, technicians, and managers of operations.

Job Duties and Responsibilities

• Take calls from customers and dispatch field service technicians by making sure job sites receive service on time.


• Oversee communications and relay messages and information to or from work crews, supervisors, and field personnel


• Communicate with the shop for necessary repairs to restore service and schedules


• Monitor equipment locations and utilization to coordinate service and schedules


• Perform all other duties and tasks as assigned


• Deal courteously and tactfully with fellow employees and customers

Knowledge Skills & Abilities

• Problem Solving: Strong ability to resolve scheduling conflicts efficiently while maintaining clear, effective communication with all levels of field personnel. Capable of working through issues that involve a limited set of specific variables within standardized situations, ensuring solutions that support project continuity and efficiency.


• Interpersonal Communication:Effectively communicate in both spoken and written communication.


• Internal Contacts: Daily communication with Fleet Drivers, Shop personnel, MSST's, and other departments as necessary, to support coordinated operations.


• External Contacts: Interaction with customers, as well as equipment sales and rental vendors, to facilitate external needs and maintain strong professional relationships.

Qualifications and minimum requirements

• High school diploma, GED or preferred


• Minimum of 18 years old


• Excellent communication skills


• Must be able to read, write, and speak English fluently


• Ability to operate a computer/tablet to enter and retrieve data


• Must be able to work during the day between the hours of 7:00 AM until 4:30 PM


• Successful completion of interview required to meet job qualifications