Dispatcher

Tecertifiedelectricians; Lawrenceville (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Tecertifiedelectricians in Lawrenceville is seeking an experienced dispatcher to schedule and dispatch technicians for home services. This in-office role requires excellent communication and organizational skills, alongside a strong commitment to exceptional customer service.

The ideal candidate possesses leadership qualities, a proven track record in a fast-paced environment, and resides within 30 miles of the office. Join our collaborative team to ensure efficient service delivery.

Qualifications

• Demonstrated consistency and reliability in previous roles.
• Ability to work independently and in a team.
• Valid driver's license and reliable transportation.
• Must reside within 30 miles of Lawrenceville office.

Responsibilities

• Schedule and dispatch qualified technicians to service requests.
• Maintain accurate records of dispatched jobs.
• Train and mentor new dispatchers.
• Identify and resolve scheduling conflicts.
• Communicate effectively with customers and technicians.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Analytical skills

Problem-solving skills

Leadership experience

Tools

Microsoft Office Suite

Dispatching software

Job description

In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Lawrenceville, not a remote position.

Key Responsibilities

• Receive and prioritize customer service requests for various home services
• Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
• Communicate effectively with customers and technicians, ensuring clear and timely updates
• Maintain accurate records of all dispatched jobs and customer interactionsMonitor technician performance and provide feedback for continuous improvement to their management
• Identify and resolve potential scheduling conflicts
• Train and mentor new dispatchers, fostering a positive and supportive team environment
• Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
• Partner with our technicians and other support staff to ensure their success through a servant‑minded dispatch approach

Requirements

• Proven track record of consistency and reliability in previous roles
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and as part of a team
• Strong analytical and problem‑solving skills
• Ability to prioritize multiple tasks and work effectively under pressure
• Proven leadership experience in a fast‑paced environment
• Must be a good person, ethical & of good morals
• Valid driver’s license and reliable transportation
• Must reside within 30 miles of our Lawrenceville office

Preferred Qualifications

• Experience in the home services industry
• 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
• Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
• Proven track record of exceeding customer service expectations

TE Certified is an equal opportunity employer and a drug‑free workplace.