Courier Dispatcher - 1st Shift

Courier Connection Inc.; Atlanta (GA); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Descrizione del lavoro

Courier Connection Inc. is seeking a dependable, organized 1st Shift Courier Dispatcher to coordinate and dispatch independent contract drivers (owner-operators).

You will ensure pickups and deliveries meet schedules, communicate with drivers and customers, and document activities in the dispatch system. The role requires flexibility to support changing business needs, with a 6:00 AM–3:00 PM shift and Monday–Friday schedule.

Competenze

• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize competing demands, and work effectively in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to make timely decisions.
• Basic computer proficiency and the ability to learn dispatch and transportation management systems.
• Ability to accurately enter, retrieve, and maintain information in computer-based systems.
• Professional and effective communication with drivers, customers, and coworkers.
• Ability to remain calm and productive when managing time-sensitive requests and unexpected operational issues.
• Dependable attendance and punctuality.
• Previous dispatch, courier, transportation logistics, or customer service experience is preferred.

Mansioni

• Dispatch Operations: Schedule and dispatch contract drivers to pickup and delivery locations while meeting established customer schedules and service requirements.
• Route Coordination: Assign and manage driver routes, monitor delivery progress, and adjust assignments as needed to maintain service levels and operational efficiency.
• Driver Communication: Communicate pickup and delivery instructions, shipment details, schedule changes, and other critical information to drivers in a timely and accurate manner.
• Customer Service: Respond to customer inquiries, provide shipment status updates, and address service requests professionally and promptly.
• Issue Resolution: Identify and resolve delays, missed pickups, delivery exceptions, driver availability issues, and other operational challenges.
• Urgent Requests: Coordinate last-minute shipments, unscheduled client requests, and time-sensitive deliveries while balancing existing dispatch priorities.
• System Documentation: Maintain accurate and timely records of dispatch assignments, pickup and delivery status, customer communications, and shipment exceptions in the dispatch system.
• Performance Monitoring: Monitor driver progress and service performance to help ensure pickups and deliveries meet established commitments.
• Team Collaboration: Work closely with dispatch, customer service, and management to communicate operational issues and maintain consistent service quality.
• Other Duties: Perform additional duties as assigned to support daily operations and customer requirements.

Conoscenze

Organization

Multitasking

Communication

Decision making

Computer proficiency

Dispatch software

Attendance

Customer service

Team collaboration

Time management

Strumenti

Transportation Management System

Descrizione del lavoro

1st Shift Courier Dispatcher

Shift Available: 6:00 AM – 3:00 PM

Schedule: Monday – Friday

Position Summary

Courier Connection is seeking a dependable, organized, and detail-oriented 1st Shift Courier Dispatcher to join our team. This position is responsible for coordinating and dispatching independent contract drivers (owner-operators) to ensure pickups and deliveries are completed accurately, efficiently, and within established service commitments. The ideal candidate can manage multiple priorities in a fast-paced environment, make sound decisions under pressure, communicate effectively with drivers and customers, and accurately document all relevant information in the dispatch system. This position requires daily interaction with contract drivers, customers, and internal team members. Depending on daily business needs, the dispatcher may also assist with customer service, shipment tracking, issue resolution, and other operational responsibilities. Candidates must be willing to work either scheduled shift and maintain flexibility to support changing business requirements when needed.

Essential Duties And Responsibilities

• Dispatch Operations: Schedule and dispatch contract drivers to pickup and delivery locations while meeting established customer schedules and service requirements
• Route Coordination: Assign and manage driver routes, monitor delivery progress, and adjust assignments as needed to maintain service levels and operational efficiency
• Driver Communication: Communicate pickup and delivery instructions, shipment details, schedule changes, and other critical information to drivers in a timely and accurate manner
• Customer Service: Respond to customer inquiries, provide shipment status updates, and address service requests professionally and promptly
• Issue Resolution: Identify and resolve delays, missed pickups, delivery exceptions, driver availability issues, and other operational challenges
• Urgent Requests: Coordinate last-minute shipments, unscheduled client requests, and time-sensitive deliveries while balancing existing dispatch priorities
• System Documentation: Maintain accurate and timely records of dispatch assignments, pickup and delivery status, customer communications, and shipment exceptions in the dispatch system
• Performance Monitoring: Monitor driver progress and service performance to help ensure pickups and deliveries meet established commitments
• Team Collaboration: Work closely with dispatch, customer service, and management to communicate operational issues and maintain consistent service quality
• Other Duties: Perform additional duties as assigned to support daily operations and customer requirements

Qualifications And Skills

• Strong organizational skills and attention to detail
• Ability to multitask, prioritize competing demands, and work effectively in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to make timely decisions
• Basic computer proficiency and the ability to learn dispatch and transportation management systems
• Ability to accurately enter, retrieve, and maintain information in computer-based systems
• Professional and effective communication with drivers, customers, and coworkers
• Ability to remain calm and productive when managing time-sensitive requests and unexpected operational issues
• Dependable attendance and punctuality
• Previous dispatch, courier, transportation logistics, or customer service experience is preferred

Work Schedule

• Monday through Friday
• Available shift: 6:00 AM – 3:00 PM
• Flexibility may be required to accommodate changing operational demands

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off