Dispatcher

Alterra; Snowshoe (WV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Benefits – Minimal Essentials

Free skiing and snowboarding at Alterr

401k plan

Discounted Lift Tickets

Discounts on Ikon Passes

Pro Deals from top brands

Job summary

Alterra at Snowshoe Mountain is seeking a Central Station Dispatcher to join our on-site team in Snowshoe, WV. This role handles calls, directs emergency responses, and maintains critical communications across resort operations.

We value strong computer skills, radio proficiency, and a service-oriented mindset to ensure guest safety and smooth daily operations at Alterra resorts.

Qualifications

• High school diploma or GED required.
• Intermediate computer knowledge required.
• Completion of Central Station Operator Course Level One within six months of hire.

Responsibilities

• Answer and direct phone calls; maintain up-to-date contact directories.
• Dispatch emergency situations to appropriate departments promptly.
• Maintain current knowledge of resort operations; communicate professionally via radio and phone.
• Keep accurate records of radio units, phone systems, and resort personnel.
• Assist departments by paging or radioing staff as needed.
• Ensure confidentiality of all customer and employee information.
• Monitor weather alerts via online tools and Thor-Guard system; communicate updates.
• Log phone issues and report to IT help desk.
• Maintain accurate database forms and system entries.
• Operate and monitor CCTV systems; report suspicious activity.
• Secure the Dispatch Office and monitor alarm/access control systems.
• Attend training sessions to stay current on protocols and technology.
• Comply with all regulations and uphold resort standards.
• Support team operations and assist with additional tasks as needed.

Skills

Phone handling

Emergency dispatch

Radio communication

Customer service

Computer literacy

Education

High School Diploma or GED

Tools

Dispatch software

Radio systems

Job description

Flex Year Round

Work, Play, Get Paid, and Enjoy the Perks!

Housing: Affordable on-mountain employee housing available for rent.

• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209

• Pay: $15.25 per hour

• Start Date: The end of November and beginning of December with positions available throughout the season.

• This is a Flex Position Flex position for 9-11 months per year; you can use your off months to travel or visit friends and family!

• Schedule: May require working early mornings, evenings, weekends, and holidays

Employee Perks:

• Medical Benefits – Minimal Essentials Coverage available

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!

• 401k plan available to any employee over the age of 18

• Discounted Friends and Family Lift Ticket Vouchers

• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.

• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

• Adventure Awaits: Explore the stunning Snowshoe Mountain and enjoy all the outdoor activities it has to offer while you work.

• Make Connections: Meet guests and employees from across the country and around the world and provide them with exceptional hospitality that makes Snowshoe their home away from home.

Job Responsibilities:

• Answer and direct phone calls; maintain up-to-date contact directories

• Dispatch emergency situations to appropriate departments promptly

• Maintain current knowledge of resort operations; communicate professionally via radio and phone

• Keep accurate records of radio units, phone systems, and resort personnel

• Assist departments by paging or radioing staff as needed

• Ensure confidentiality of all customer and employee information

• Monitor weather alerts via online tools and Thor-Guard system; communicate updates

• Log phone issues and report to IT help desk

• Maintain accurate database forms and system entries

• Operate and monitor CCTV systems; report suspicious activity

• Secure the Dispatch Office and monitor alarm/access control systems

• Attend training sessions to stay current on protocols and technology

• Comply with all regulations and uphold resort standards

• Support team operations and assist with additional tasks as needed

Education:

• High School Diploma or GED

Preferred Experience:

• Intermediate computer knowledge is required

• Complete a passing score on the Central Station Operator Course Level One within six months of hire date.

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.