Dispatcher

Transdev; San Bernardino (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Transdev is hiring a Dispatcher in San Bernardino, CA. This role involves overseeing road service and providing customer support. Ideal candidates will have a High School Diploma, customer service experience, and excellent communication skills. Join a leading provider of transportation solutions.

Benefits

Vacation: up to 5 days per year

Paid Sick Leave: 8 hours monthly for full-time employees

Medical, dental, and vision after 90 days

401(k) retirement plan

Qualifications

• 1-2 years experience dispatching preferred.
• Must be able to work flexible schedules.
• Excellent verbal, interpersonal and customer service skills.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance.
• Provide customer support for questions and concerns regarding customer trips.
• Manage emergency situations for vehicle operators.

Skills

Customer service

Problem solving

Communication

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher

Transdev inSan Bernardino, CAis hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Position Subject to Collective Bargaining Agreement:

• $18.00/hr

Benefits include:

• Vacation:up to5days per year

• Paid Sick Leave: 8hrsmonthly full-time employees/ 5hrsmonthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

• Sick days: 5 days

• Holidays:8days;6standard and2floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

• Manage emergency situations for vehicleoperators;act as liaison between the carrier and emergency services.

• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

• Other duties as required.

Qualifications:

·High School Diploma or GED; Technical Degree preferred.

·1-2years experience dispatching.

·Excellent verbal, interpersonal and customer service skills.

·Problem solving and analytical skills.

·Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to moveevery daythanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: PleaseClick Herefor CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 5388

Pay Group: UD5

Cost Center: 55459

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.