Dispatcher

Yellowstone Local; San Antonio (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Health benefits

401(k)

Paid time off

Life insurance

Employee assistance program

Employee discounts

Career development

Established company

Job summary

Shafer Services Plus is a leading residential HVAC and plumbing company in San Antonio seeking a Full-Time Dispatcher to coordinate daily dispatch operations for technicians and plumbers. You will schedule service calls, manage real-time adjustments, and provide excellent customer service to homeowners.

You will communicate with field staff, answer calls, and ensure accurate work orders and scheduling updates.

Qualifications

• High school diploma or GED required.
• At least 1 year of contact center or related experience in a service-based environment.
• 2+ years of dispatching experience preferred, ideally in residential HVAC or plumbing.
• Experience using ServiceTitan dispatching or field service management software strongly preferred.
• Ability to type accurately at 40 to 45 words per minute.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational and multitasking skills for multiple service calls and schedules.
• Ability to prioritize emergencies and adapt schedules quickly.

Responsibilities

• Coordinate daily dispatch operations for residential HVAC service technicians and plumbers, assigning service calls based on location, availability, technician skills, and job priority.
• Manage technician schedules and adjust for emergencies, cancellations, delays, and last-minute appointments.
• Answer inbound customer calls, schedule HVAC and plumbing service appointments, and deliver professional customer service.
• Communicate work orders, customer details, and scheduling updates to field service technicians.
• Keep homeowners informed about arrival windows, delays, and appointment changes.
• Make outbound calls to confirm appointments and schedule preventive maintenance visits.
• Use dispatching software to maintain accurate schedules and customer records.
• Coordinate with warehouse staff, vendors, and technicians to ensure parts/equipment are available.
• Review invoices and job details for accuracy while assisting with balances.
• Identify opportunities to improve dispatch efficiency and customer satisfaction.
• Participate in rotating on-call schedule including evenings, weekends, and holidays.
• Work on-site at the San Antonio office.

Skills

Typing speed 40–45 wpm

Multitasking

Excellent communication

Organizational skills

On-site work

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Yellowstone Local is proud to represent Shafer Services Plus, an industry leader in residential HVAC and plumbing services.

Great service doesn't happen by accident. You're the one who keeps technicians moving, schedules on track, and customers taken care of.

What's in it for You?

• Competitive Pay: $20 to $25 per hour, depending on experience

• Full-Time Stability: Minimum of 40 hours per week

• Health Benefits: Medical, dental, and vision insurance

• 401(k) Retirement Plan: Company matching to help you plan for the future

• Paid Time Off: Time to recharge and enjoy life outside of work

• Life Insurance: Additional financial protection

• Employee Assistance Program: Resources to support your well-being

• Employee Discounts: Exclusive savings for team members

• Career Development: Training and opportunities to strengthen your dispatching and service coordination skills

• Established Company: Join a trusted San Antonio HVAC and plumbing company with decades of experience

Why You'll Love It Here

• You'll play a critical role in keeping daily operations running smoothly, ensuring technicians stay productive and customers receive dependable service.

• You'll work for an established HVAC and plumbing company that has built its reputation on quality workmanship, reliable service, and strong community relationships.

• You'll collaborate with experienced HVAC technicians, plumbers, customer service representatives, and management who understand the importance of teamwork.

• You'll have the opportunity to put your organizational skills, problem-solving abilities, and quick decision-making to work every day.

• You'll continue building valuable experience in dispatching, service scheduling, customer communication, and field service operations.

• You'll be part of a company that values professionalism, accountability, and doing what's right for customers and coworkers.

• You'll represent a trusted local brand whose motto, "You're Safer With Shafer," reflects its commitment to exceptional service and customer satisfaction.

Your New Role

• Location: 3800 San Pedro Ave, San Antonio, TX 78212

• Position: Full-Time, In-Person Dispatcher

• Coordinate daily dispatch operations for residential HVAC service technicians and plumbers, assigning service calls based on location, availability, technician skills, and job priority.

• Manage technician schedules and make real-time adjustments for emergency service calls, cancellations, delays, and last-minute appointments.

• Answer inbound customer calls, schedule HVAC and plumbing service appointments, and deliver professional, responsive customer service.

• Communicate work orders, customer details, appointment changes, and scheduling updates to field service technicians.

• Keep homeowners informed about technician arrival windows, service delays, and appointment changes.

• Make outbound calls to confirm appointments, schedule preventive maintenance visits, and follow up on customer service needs.

• Use dispatching and field service management software to maintain accurate schedules, customer records, and service histories.

• Coordinate with warehouse staff, vendors, and technicians to help ensure the right parts and equipment are available for scheduled jobs.

• Review service invoices and job details for accuracy while assisting with outstanding customer balances.

• Handle scheduling conflicts, urgent service requests, and customer concerns with professionalism and urgency.

• Identify opportunities to improve dispatch efficiency, technician productivity, route coordination, and customer satisfaction.

• Participate in a rotating on-call schedule that includes evenings, weekends, and holidays.

• High school diploma or GED required.

• At least 1 year of contact center, customer service coordination, or related experience in a service-based environment.

• 2+ years of dispatching experience preferred, ideally in residential HVAC, plumbing, or another home services industry.

• Experience using ServiceTitan dispatching or field service management software strongly preferred, ideally 1+ year.

• Ability to type accurately at 40 to 45 words per minute.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Strong organizational and multitasking skills with the ability to manage multiple service calls, technician schedules, and customer requests simultaneously.

• Ability to prioritize emergency service calls, adjust dispatch schedules quickly, and make sound decisions in a fast-paced environment.

• Excellent verbal and written communication skills for coordinating with customers, technicians, and internal teams.

• Strong attention to detail when managing work orders, appointment information, service invoices, and customer records.

• Ability to remain calm, professional, and solution-focused when handling scheduling conflicts or customer concerns.

• Familiarity with San Antonio and surrounding service areas is a plus.

• Ability to work independently while collaborating effectively with customer service representatives, technicians, warehouse personnel, and management.

• Willingness to participate in a rotating on-call schedule, including evenings, weekends, and holidays.

• Ability to work on-site at the San Antonio, TX office.

Shafer Services Plus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.