Dispatcher

GFL Industries; Saginaw (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

GFL Industries is seeking a Dispatcher to communicate with drivers, enter tickets in proprietary software, and track productivity. You will schedule service, dispatch routes, and resolve issues while coordinating with customer service, sales, and operations teams.

The role requires high school completion and 1–2 years in dispatch or customer service, with strong communication and multitasking abilities, plus proficiency in MS Outlook, Excel, and Word. Weekend hours may be required.

Qualifications

• Completion of high school. Post-secondary courses or diploma asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Advanced skill in software applications and word processing; fast typing.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based on designated route and driver location.
• Perform driver check-ins at day’s end for complete paperwork.
• Distribute, collect and review route sheets for data entry.
• Coordinate with other departments to resolve service issues.
• Interact with customers, customer service, sales, and operations staff.
• Work with routing specialists to optimize routes.
• Field incoming calls/emails from customers.
• Troubleshoot and resolve delivery/pickup problems before escalation.
• Help determine daily driver staffing levels for responsiveness.

Skills

Communication

Interpersonal skills

Multi-tasking

Prioritization

Customer focus

Typing speed

Problem solving

Education

High school diploma or equivalent

Post-secondary courses/diploma asset

Tools

MS Outlook

Excel

Word

TRUX

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.