Dispatcher

GFL Environmental Inc.; Shawnee (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

15 days of paid time off

Medical plan options with HSA and 401k

Paid holidays

Employee Assistance Program

Job summary

GFL Environmental is seeking a Dispatcher to schedule service, dispatch routes, and support customers with timely solutions. The role emphasizes strong communication, multitasking, and coordinating with maintenance and operations teams.

You will interact with drivers and customers daily, ensuring accurate paperwork and effective routing. A high school diploma and 1–2 years in related roles are preferred.

Qualifications

• Completion of high school; post-secondary courses could be asset.
• 1-2 years in transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry is an asset.
• Advanced typing speed and accuracy.

Responsibilities

• Schedule service and handle service changes per policy.
• Dispatch calls to routes based on route and driver location.
• Perform driver check-ins to ensure accurate paperwork.
• Distribute and review route sheets for end-of-day data entry.
• Coordinate with departments to resolve service issues.
• Assist Operations Manager with additional tasks.
• Interact with customers, sales, and Operations staff.
• Work with routing specialists to optimize routes.
• Field incoming calls and emails from customers.
• Troubleshoot and resolve delivery/pickup issues before they occur.

Skills

Strong communication

Customer focus

Multi-tasking

MS Outlook

Excel

Word

Typing speed

Advanced computer skills

Education

High school diploma

Post-secondary education asset

Tools

MS Outlook

Excel

Word

Job description

At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

• 15 days of paid time off.
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

Overview

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]