Dispatcher

GFL Environmental Inc.; Saginaw (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

GFL Environmental Inc. in Michigan seeks a detail-oriented Dispatch Coordinator to schedule service calls and dispatch routes to meet customer needs.

You will ensure service is completed per policies and coordinate with drivers and departments to resolve issues. Ideal candidates have 1–2 years in transportation or customer service, strong communication, and proficiency with MS Outlook/Excel/Word; TRUX knowledge is a plus and willingness to learn is required.

Qualifications

• Completion of high school; post-secondary qualifications are a plus.
• 1–2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Proficient with MS Outlook, Excel and Word; typing accuracy.
• Willingness to learn TRUX system and route optimization concepts.

Responsibilities

• Schedule service and meet customer needs while following policy.
• Dispatch calls to routes based on route and driver location.
• Perform driver check-ins and ensure accurate paperwork.
• Review route sheets for end-of-day data entry.
• Coordinate with departments to resolve service issues.
• Interact with customers and Operations staff as needed.
• Help optimize routes with routing specialists and field teams.
• Field incoming calls and emails from customers and resolve issues.

Skills

Communication skills

MS Office

Dispatch experience

Customer service

Multi-tasking

Typing speed

TRUX familiarity

Education

High school diploma

Post-secondary coursework asset

Tools

TRUX

Job description

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]