Dispatcher

GFL Environmental Inc.; Rantoul (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive medical, dental, and vison

Health Savings Account with employer 4

401(k) with employer match

Paid parental leave

Short-term disability

Long-term disability

Employee assistance program

7 paid holidays

Employer paid life insurance

Job summary

GFL Environmental Inc. is seeking a dispatcher to schedule service, dispatch routes, and coordinate with multiple teams to ensure timely deliveries and pickups. The role emphasizes strong communication and customer service while maintaining accurate paperwork and data entry.

The ideal candidate has 1-2 years in transportation or dispatch, proficient MS Office skills, and a customer-focused mindset. The position may require extended hours and occasional weekends, with opportunities to learn the

Qualifications

• High school diploma completed; post-secondary education is a plus.
• 1-2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Customer-focused with ability to multi-task.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of the industry is a plus.
• Willing to work extended hours including weekends.
• Experience with TRUX is preferred; otherwise willingness to learn.

Responsibilities

• Schedule service and handle service changes per policy.
• Dispatch calls to routes based on designated route and driver location.
• Perform driver check-ins and ensure complete paperwork.
• Review route sheets for data entry accuracy.
• Coordinate with other departments to resolve service issues.
• Interact with customers, sales and operations staff.
• Work with routing specialists to optimize routes.
• Handle incoming calls and emails from customers.
• Trouble shoot and resolve potential delivery issues.
• Assist in determining daily driver staffing levels.
• Document driver information and distribute to teams.
• Communicate with maintenance personnel.

Skills

Communication

Customer service

MS Office

Typing speed

Problem solving

TRUX knowledge

Route coordination

Education

High school diploma

Post-secondary courses asset

Tools

TRUX system

Job description

• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Pay: $22-24/hour

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.].
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]