Lead, EMS Dispatcher

Global Medical Response; Phoenix (AZ); On-site; USD 47,000 - 57,000; Full time

Job summary

Global Medical Response in Phoenix, AZ is hiring an EMS Dispatcher Lead for a full-time, on-site role. You will respond to emergency and non-emergency calls, assign and route transportation, and maintain clear communications to ensure quality care.

Minimum qualifications include a high school diploma and EMS/public safety dispatcher experience or related telecommunications background. Strong English literacy and the ability to multi-task are essential.

Qualifications

• High school diploma or equivalent required.
• Minimal medical or telecommunications experience preferred or 1+ year EMS/public safety dispatch.
• Fluent reading and writing of English.

Responsibilities

• Apply Emergency Medical Dispatch concepts as standard of care.
• Allocate EMS resources per protocols and rules.
• Ensure paperwork is complete and accurate for each shift.
• Enter shift data and State Run Reports accurately.
• Generate and verify applicable reports.
• Locate incident scenes and plan fastest safe routes.
• Relay supervisor instructions and emergency information clearly.
• Maintain knowledge of company policies and memorandums.
• Follow established parameters when receiving service requests.
• Operate equipment including 911 gear, printers and related tools.

Skills

EMS Dispatch

Public safety

Radio communication

Typing speed

Basic IT skills

Education

High school diploma or equivalent

Job description

More Information about this Job

EMS Dispatcher Lead

IMMEDIATE HIRING!FULL-TIME Opportunity

Starting Pay $26.02 an hour

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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