Dispatcher

JERRY; Roberts (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with 3% company match

Paid time off

Job summary

Jerry’s Towing, part of Midwest Star Group, operates a 24/7 dispatch center in Wisconsin, coordinating light- to heavy-duty towing and roadside assistance across western and central Wisconsin and the Twin Cities region.

The Dispatch position is full-time, in-person with day and night shifts; include weekends/holidays as needed. Strong communication, organization, and decision-making are essential to manage multiple calls and ensure timely service.

Qualifications

• Excellent verbal and written communication required.
• Professional and compassionate customer-service approach.
• Ability to stay calm and solution-focused under pressure.
• Strong attention to detail and data accuracy.
• Ability to organize and prioritize multiple active service calls.
• Basic computer proficiency; learn dispatch and GPS systems.

Responsibilities

• Answer incoming calls from customers, accounts, law enforcement, drivers, and partners.
• Gather complete information including location, vehicle type, service need, and safety concerns.
• Assign appropriate driver, tow, or recovery equipment based on location and urgency.
• Prioritize and coordinate multiple service calls amidst changing conditions.
• Communicate job details, updates, and instructions to drivers.
• Monitor driver locations, job status, and equipment availability using dispatch tools.
• Provide customers with accurate status and ETA updates.
• Monitor traffic, weather, and conditions affecting response times and safety.
• Maintain accurate service records in the dispatch system.
• Relay messages between drivers, customers, and office staff.
• Respond professionally to questions and complaints, even in emergencies.
• Escalate safety concerns or delays when appropriate.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Shift adaptability

Computer proficiency

Teamwork

Education

High school diploma

Tools

Dispatch software

GPS tracking

Mapping applications

Multiline phone systems

Two-way radio communication

Job description

• Location 644 Starr Lane,Roberts, WI, 54023,United States
• Employee Type Non Exempt FT
• Required Degree High school
• Manage Others No

Description

Jerry’s Towing, part of Midwest Star Group, provides professional light-duty and heavy-duty towing, recovery, roadside assistance, and transportation support throughout western and central Wisconsin and the Twin Cities region.

With decades of industry experience, modern towing and recovery equipment, and a 24/7 dispatch operation, our team assists individual motorists, commercial fleets, law enforcement agencies, and other business partners when dependable service matters most.

ABOUT THE POSITION

Our dispatchers are the communication hub of the operation. Every shift brings different challenges, from helping a stranded motorist to coordinating equipment for a commercial breakdown or accident recovery.

The Towing Dispatcher receives service requests, gathers accurate information, determines the appropriate response, and coordinates drivers and equipment so customers receive timely and professional assistance. This position requires strong communication, organization, attention to detail, and the ability to make sound decisions while priorities are changing.

This is a full-time, year-round, in-person position. Day and night shift opportunities are available. Because Jerry’s Towing operates 24 hours a day, 365 days a year, schedules may include weekends and holidays.

KEY RESPONSIBILITIES

• Answer incoming calls from customers, commercial accounts, law enforcement agencies, truck drivers, and roadside-assistance partners.
• Gather complete and accurate information, including the customer’s location, vehicle type, service need, destination, and any known safety concerns.
• Evaluate incoming calls and assign the appropriate driver, tow truck, or recovery equipment based on location, urgency, availability, and service requirements.
• Prioritize and coordinate multiple service calls while responding to changing conditions throughout the shift.
• Communicate complete job information, updates, and special instructions to drivers.
• Monitor driver locations, job status, and equipment availability using dispatch and GPS technology.
• Provide customers and business partners with accurate status and estimated-arrival updates.
• Monitor traffic, road, weather, and emergency conditions that may affect response times or driver safety.
• Maintain accurate and timely service records in the dispatch system.
• Relay messages and coordinate information between drivers, customers, managers, law enforcement agencies, and office personnel.
• Respond professionally to customer questions, concerns, and complaints, including during stressful or emergency situations.
• Escalate safety concerns, unusual recovery situations, service delays, or other operational issues when appropriate.
• Work collaboratively with drivers and other dispatch team members to maintain coverage and keep operations running smoothly.
• Protect confidential customer, company, and account information.

WHY JOIN JERRY’S TOWING

Dispatchers make a direct impact on our customers, drivers, and daily operations. You will join an experienced team that takes pride in helping people, serving the community, and keeping motorists and commercial vehicles moving safely.

If you are dependable, enjoy solving problems, and want a stable position where no two shifts are exactly the same, we would like to meet you.

Requirements

• Strong verbal and written communication skills.
• Professional and compassionate customer-service approach.
• Ability to remain calm, respectful, and solution-focused during stressful situations.
• Ability to organize and prioritize multiple active service calls.
• Strong attention to detail and ability to enter information accurately.
• Sound judgment and the ability to make timely decisions as priorities change.
• Basic computer proficiency and ability to learn dispatch, GPS, mapping, phone, and communication systems.
• Dependable attendance and ability to arrive on time for scheduled shifts.
• Ability to work effectively both independently and as part of a team.
• Ability to work an assigned day or night schedule that may include weekends and holidays.
• Ability to work in an office environment that involves extended periods of sitting, computer use, and frequent telephone communication.

PREFERRED QUALIFICATIONS

• Previous experience in towing dispatch, transportation, logistics, roadside assistance, call-center operations, or customer service.
• Familiarity with Wisconsin and Twin Cities-area roads, communities, and major highways.
• Experience using dispatch software, GPS tracking, mapping applications, multiline telephone systems, or two-way communication equipment.
• General understanding of vehicle types, towing services, roadside assistance, or commercial trucking.

We are willing to train a dependable candidate who demonstrates strong communication skills, good judgment, attention to detail, and a genuine willingness to learn.

Summary

WHAT WE OFFER

Midwest Star Group offers a comprehensive benefits package designed to support employees and their families, including:

• Medical, dental, and vision coverage, with the company contributing 70% toward premiums.
• Kavira supplemental healthcare coverage provided at no cost for employees and their families.
• Company-paid basic life and accidental death and dismemberment insurance with $25,000 in guaranteed coverage.
• Additional Voluntary life and accidental death and dismemberment insurance options for employees and their families
• Voluntary short-term disability, long-term disability, accident, and critical illness coverage.
• LegalShield and pet insurance options.
• Retirement plan with a 3% company match.
• Paid time off that begins accruing on your first day of employment.