Dispatcher

AccuAir, Inc.; Redmond (OR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental (employee)

Paid Holidays

Paid Vacation

401k with company match

Sick Leave

Job summary

AccuAir Heating & Cooling in Redmond, OR is seeking a goal-minded office helper to support our technicians, customers, and office staff. This role focuses on answering phones, scheduling, and day-to-day administrative tasks, with an 8:00 am–5:00 pm schedule and occasional overtime.

The ideal candidate has at least 3 years of office experience, a high school diploma or GED, impeccable customer service, reliable attendance, and the ability to multi-task in a fast-paced environment.

Qualifications

• Impeccable customer service skills
• Ability to multi-task within a fast-paced environment
• Geographical knowledge of sales area or map reading skills
• 3+ years of office experience
• High school diploma or GED
• Regular and Reliable Attendance

Responsibilities

• Answer incoming calls and manage day-to-day scheduling
• Create department job files and generate reporting (daily/weekly/monthly)
• Contact clients regarding scheduling issues and coordinate with subcontractors and inspections
• Coordinate communication between service technicians, installers, field supervisors, customers, vendors, and the office

Skills

Customer service

Multi-tasking

Map reading

Office experience

Attendance

Education

HS diploma / GED

Tools

GPS software

Mapping software

Job description

AccuAir Heating & Cooling

is a Family-Owned and operated Heating and Air Conditioning Company.

We are looking for a goal-minded individual to assist our technicians, customers, and office. This role will focus on answering phones, scheduling, and office administrative tasks. Must have a great "can do" attitude.

Pay Scale:

$19.00 - $25.00 plus Benefits, depending on skillset

Benefits:

• Medical and Dental (100% for employee)
• Paid Holidays
• Paid Vacation
• 401k with company match
• Sick Leave (earned at 1 hour per 30 hours worked, not to exceed 40 hours)

FLSA Status:

Non-Exempt

Work Hours:

8:00 am - 5:00 pm, Monday through Friday, some overtime as needed

Primary Job Function:

To assist with all incoming phone calls, and manage the day-to-day scheduling operations. Responsible for the creation of department job files, daily/weekly/monthly reporting, contacting clients regarding scheduling issues, and scheduling subcontractors and inspections. Responsible for coordinating communication between service technicians, installers, field supervisors, customers, vendors, and the office.

Required Qualifications:

• Impeccable customer service skills
• Ability to multi-task within a fast-paced environment
• Geographical knowledge of sales area or map reading skills
• 3+ years of office experience
• High school diploma or general education degree (GED)
• Regular and Reliable Attendance

Qualifications Desired:

• Some dispatching experience within a service-related industry
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well-organized and able to work independently
• Working knowledge of GPS and mapping software
• Bi-Lingual preferred (Spanish)

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.