Customer Service Representative

Lex Air Conditioning and Heating; Plano (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Lex Heating & Air is seeking a Customer Service Representative to be the first point of contact for customers seeking HVAC assistance. You will answer questions, schedule service, and collaborate with dispatch and field teams to drive timely, quality outcomes.

We value strong communication, reliability, and teamwork. Benefits include medical, dental, and vision insurance, plus a 401(k) plan with company match and paid time off. Join a team committed to excellent customer experiences.

Qualifications

• At least 3 years of customer service experience.
• Call center experience strongly preferred.
• Experience in HVAC, plumbing, electrical, or home services is a plus.

Responsibilities

• Serve as the first point of contact with customers via phone and email, delivering friendly, professional service.
• Assist customers in finding solutions, answer questions about HVAC services, and understand concerns.
• Schedule service appointments by coordinating with dispatch to ensure timely service.
• Maintain clear communication with dispatchers, technicians, and teammates to ensure a smooth experience for customers.
• Keep accurate records of conversations, service requests, transactions, and feedback.
• Address customer concerns with patience and professionalism, escalating issues when needed.
• Uphold Lex Heating & Air's commitment to quality service and customer satisfaction.

Skills

Customer service

Call center experience

Communication skills

Team player

Problem solving

Multi-tasking

Computer skills

ServiceTitan experience

Tools

ServiceTitan

Job description

Join the Lex Heating & Air Team!

Do you enjoy helping people, solving problems, and creating great customer experiences? Lex Heating & Air is looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team!

As a Customer Service Representative, you'll be one of the first people our customers connect with when they need help with their heating and air conditioning systems. You'll answer questions, schedule service appointments, and help customers find solutions while working closely with our dispatchers and service teams.

If you're a strong communicator who enjoys a fast-paced environment and making a difference in people's day, we'd love to hear from you!

What You'll Do

• Be the first point of contact: Handle a high volume of inbound and outbound calls while providing friendly, professional service.
• Help customers find solutions: Answer questions about HVAC services, understand customer concerns, and provide accurate information.
• Schedule service appointments: Coordinate with dispatch to schedule appointments and help ensure customers receive timely service.
• Keep communication flowing: Work closely with dispatchers, technicians, and other team members to provide a smooth customer experience.
• Stay organized: Maintain accurate records of customer conversations, service requests, transactions, and feedback.
• Solve problems: Address customer concerns with patience and professionalism, escalating issues when needed.
• Make every interaction count: Help uphold Lex Heating & Air's commitment to quality service and customer satisfaction.

What We're Looking For

• At least 3 years of customer service experience.
• Call center experience strongly preferred.
• Experience in HVAC, plumbing, electrical, or another home services industry is a plus.
• Excellent verbal and written communication skills.
• A customer-first mindset with strong problem-solving abilities.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Comfortable using computers, customer databases, and call center software.
• ServiceTitan experience is a plus.
• A positive attitude, dependability, and a willingness to work as part of a team.

Why Join Lex Heating & Air?

At Lex Heating & Air, our team plays an important role in helping customers feel comfortable and cared for in their homes. As a Customer Service Representative, you'll have the opportunity to make a meaningful impact every day while building your skills and growing your career.

Here's What You Can Look Forward To

• Competitive hourly pay.
• Comprehensive benefits: Medical, dental, and vision insurance.
• Plan for your future: 401(k) with company match.
• Time to recharge: Paid time off, holidays, and sick leave.
• Career development: Ongoing training and opportunities to grow professionally.
• A supportive team environment: Work alongside colleagues who value collaboration, communication, and great customer service.

About Lex Heating & Air

Lex Heating & Air is committed to providing quality heating and air conditioning services while delivering a positive experience for every customer. We believe great service starts with great people, and we strive to create a workplace where team members feel supported, can develop their skills, and contribute to a shared goal.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. The role frequently involves using a computer and other standard office equipment and occasionally moving items weighing up to 20 pounds. The ability to communicate and exchange accurate information with internal and external stakeholders is required. The position may require working under centrally controlled fluorescent lighting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Ready to Join Our Team?

If you're passionate about helping people, enjoy staying organized, and want to be part of a team that makes a difference for customers every day, we'd love to meet you!

#LEX

Pay Range: $18 USD - $22 USD

About Lex

At Lex Air Conditioning, Heating, Plumbing, and Electrical, we're not just a team—We're a family committed to excellence. We proudly serve the Dallas-Fort Worth area with integrity, professionalism, and the kind of service that makes customers for life. If you're looking for a company that treats you like family, respects your time, and helps you grow your career in the trades, Lex is the place to be. Come deliver the Gold Standard of White Glove Service - and get the support you need to shine.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.