Dispatcher

California Jobs; Pinole (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatcher to manage daily route operations effectively. In this dynamic role, you will ensure timely service delivery while maintaining high standards of customer service. Your responsibilities will include direct communication with drivers and clients, monitoring performance, and addressing service issues. This position offers a competitive hourly rate and the chance to thrive in a fast-paced environment. If you have a knack for multitasking and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 1 year of Dispatcher experience preferred.
• 2 years of Customer Service experience preferred.

Responsibilities

• Direct day-to-day route operations and communicate with drivers.
• Monitor service provision and promote positive employee morale.
• Handle client calls and report issues to supervisors.

Skills

Dispatcher experience

Customer Service

Multitasking

Professional phone manners

Knowledge of service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and reports to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. The duties involve daily communication and interaction with drivers and clients. The dispatcher must also organize and conduct activities to ensure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, ensures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

• Handles client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones, and on-road service provision for quality.
• Responsible for promoting positive employee morale and delivering quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to ensure adequate distribution of trips across all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes route delays or late starts and communicates these to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• Performs all other duties as assigned.

Qualifications

Talent Requirements:

• One (1) year of previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrates a high level of customer service commitment.
• Able to demonstrate professional phone manners.
• Knowledge of the service area is a plus.

Starting pay rate: $28.52/hour

MV Transportation is committed to Equal Employment Opportunity and does not discriminate based on race, color, religion, creed, national origin, sex, disability, veteran or military status, genetic information, or other protected categories under applicable laws. The information collected is solely for employment suitability, identity verification, and statistical purposes.

Where permissible, applicants may be subject to pre-employment drug testing and background checks after a conditional offer of employment.