Dispatcher

MV Transportation; Pinole (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to oversee daily route operations and ensure high-quality service delivery. This role involves direct communication with drivers and clients, managing schedules, and maintaining operational efficiency. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional customer service skills and the ability to multitask effectively. Join a forward-thinking team committed to excellence and make a meaningful impact on daily operations.

Qualifications

• 1 year of Dispatcher experience preferred.
• 2 years of Customer Service experience preferred.

Responsibilities

• Direct day-to-day route operations and report to Dispatch Supervisors.
• Monitor service quality and influence employee morale.

Skills

Dispatcher Experience

Customer Service

Multi-tasking

Professional Phone Manner

Knowledge of Service Area

Education

High School Diploma or Equivalent

Tools

Trapeze Software

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. The duties involve daily communication and interaction with drivers and clients. The dispatcher must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

1. Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
2. Monitors radio, telephones, and on-road provision of service for quality.
3. Responsible for influencing positive employee morale and quality customer service.
4. Monitors and completes driver sign-in and sign-out daily.
5. May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
6. Monitors daily system performance.
7. Participates in analysis and review of operating performance.
8. Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
9. Performs all other duties as assigned.

Qualifications

Talent Requirements:

1. One (1) year previous Dispatcher experience preferred.
2. Two (2) years of Customer Service experience preferred.
3. High School diploma or equivalent.
4. Experience with Trapeze software.
5. Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
6. Demonstrate a high level of customer service commitment.
7. Able to demonstrate professional phone manner.
8. Knowledge of the service area is a plus.

Starting pay rate: $28.52/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.