Dispatcher

Howard Air; Phoenix (AZ); On-site; USD 63,039,000 - 77,366,000; Full time

Benefits offered by this job

Competitive pay and great work enviro

Opportunities for career growth and培训

Competitive pay with bonus and compens

Comprehensive benefits - Medical,  D

401K retirement plan with partial公司匹配

Job summary

Howard Air in Phoenix, AZ is seeking a proactive Dispatcher to coordinate technicians, confirm appointments, and ensure on-time arrivals. This full-time, non-exempt role reports to the Dispatch Manager and requires strong organization and communication.

You will manage a portfolio of service calls, analyze data from appointments, balance multiple priorities, and drive performance within a fast-paced HVAC service environment while upholding quality standards.

Qualifications

• High school diploma or equivalent; college preferred.
• Minimum of 2 years of versatile Dispatch experience.
• Proficient typing speed (≥45 wpm) and ability to manage multiple screens.
• Ability to balance competing priorities in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Dispatch and coordinate technicians to scheduled calls.
• Confirm appointments and ensure on-time arrivals.
• Summarize and relay information effectively.
• Monitor and adjust routes based on technician availability.
• Analyze appointment data to assign the best technician for each call.
• Communicate opportunities to improve appointment outcomes to drivers.

Skills

Communication

Multitasking

Data entry

Interpersonal skills

Fast-paced environment

Time management

Decision making

Education

High school diploma or equivalent

Tools

TMS software

CRM systems

Microsoft Office

Job description

Job Description

Howard Air is looking for a forward-thinking Dispatcher. The primary function of this position is to efficiently dispatch technicians to their respective calls. All Dispatchers utilize established procedures and guidelines to execute primary job functions. This entails coordinating all technicians to run all scheduled calls effectively each day. Key goals are confirming appointments and ensuring that technicians arrive on time. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

Key Responsibilities

• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow-up
• Analyze data from previous appointments, understand each technician's abilities, and apply this to new appointments, ensuring the appropriate technician is sent
• Communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, executing processes even if challenged by a technician or peer
• Monitor and identify incorrect work-orders, correct mistakes, and partner with managers to resolve issues
• Alert managers as processes or expectations fail to be met

Qualifications

• High school diploma or equivalent; college preferred
• Minimum of 2 years of versatile Dispatch experience
• Minimum of 45 wpm, and manage multiple computer screens
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner
• Strong Phone and Interpersonal Skills
• Computer literacy and Data Entry Skills
• Ability to interpret city/county maps

Benefits

• Competitive pay and great work environment
• Opportunities for career growth and continued training
• Competitive pay with bonus and commission opportunities
• Comprehensive benefits - Medical, Dental, Vision insurance
• 401K retirement plan with partial company match
• Life insurance coverage
• Paid vacation and holidays
• Company events

Work Conditions

• This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

Pay Range

$22—$27 USD

Howard Air

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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