Dispatch Supervisor

Banner Health; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Sonora Quest Laboratories in Phoenix, AZ, seeks a Dispatch Supervisor to lead a team of dispatchers and optimize courier routing across Arizona. The role focuses on guidance, performance evaluations, and daily workflow supervision to ensure timely patient diagnostic results.

The ideal candidate has proven supervisory experience in healthcare or high-volume settings, strong communication, and the ability to manage priorities in a dynamic environment.

Qualifications

• Two years’ experience in a leadership role in a healthcare, laboratory, or high volume production environment.
• Evidence of increasing supervisory or management experience.
• Strong oral and written communication skills; analytical and strategic thinking.
• Ability to prioritize and perform multiple tasks simultaneously.
• May require a valid driver’s license.

Responsibilities

• Supervise a team of dispatchers and route couriers across Arizona.
• Provide guidance, support, and direction to frontline logistics staff.
• Oversee operational goals, budgets, and resource planning.
• Monitor quality metrics and QA/QC activities in the area.
• Coordinate with internal and external customers to resolve issues.

Skills

Leadership

Communication skills

Analytical thinking

Education

Associate's degree or higher in business/healthcare

Bachelor's degree in business/healthcare

Job description

## Dispatch SupervisorApplylocations: Sonora Quest Laboratories Corporate (424 S 56th St)time type: Full timeposted on: Posted Todayjob requisition id: R4448908**Primary City/State:**Phoenix, Arizona**Department Name:**Courier Svcs-Ref Lab**Work Shift:**Day**Job Category:**Lab SupportWe are seeking a skilled logistics leader, proficient at employee focus and motivation to provide our front line logistics employees with excellent guidance, support, and direction. This position will oversee a team of Dispatchers and will help support them to efficiently and accurately route our Couriers all throughout Arizona. This role is critical to support timely and accurate patient diagnostic care and has a direct impact on our patient's lives and well-being.Come do great work on behalf of better health!Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.**POSITION SUMMARY**The production supervisor is responsible for the day-to-day supervision of a group of employees in a particular cost center, group of cost centers, service, or department. This position supports the defined area’s operational goals and objectives, and ensures that they are met or exceeded.**Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.****CORE FUNCTIONS**1. Hires, trains and conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers, and corrective actions. Also includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed.2. Provides operational supervision of the area of responsibility ordering supplies, and day to day problem resolution and trouble shooting. Participates in decision-making concerning policies, procedures and instrumentation related to the department. Assists in developing, writing, and implementing new policies and procedures.3. Coordinates, monitors, and evaluates quality control and assurance activities for the area of responsibility .Provides oversight of QC and QA policies and procedures. Monitors results of corrective actions and QA/QA results in accordance with the Quality System. Participates in intra- and interdepartmental process improvement teams. Monitors, tracks, and reports department and company quality metrics. Supports and implements standardization initiatives.4. Assists in monitoring financial activities within the area of responsibility. Controls and adjusts expenditures throughout the year to meet budget. Oversees waste reduction and expense reduction efforts. Provides input on expense reduction ideas for area of responsibility, and the overall department. Provides input as requested on department’s annual budget.5. Serves as a resource and communication liaison to internal customers and external customers by responding to inquiries about results, quality, or other issues. Provides access to other system resources when appropriate. Interacts with co-workers with an emphasis on teamwork and collaboration, and focuses on customer service. **PHYSICAL DEMANDS/ENVIRONMENT FACTORS**Requires extensive sitting with periodic standing and walking. Able to stand, walk, bend, squat, reach, and stretch frequently. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Able to communicate effectively. May be required to lift up to 20 to 75 pounds. Must use standard precautions due to threat of exposure to blood and body fluids. May require off-site travel**MINIMUM QUALIFICATIONS*** Two years’ experience in a leadership role in a healthcare, laboratory, or high volume production environment; alternately, one years’ experience and an associate’s degree or higher in business, healthcare, or other related field may be substituted or equivalent knowledge and experience.* Evidence of increasing supervisory or management experience A significant understanding and knowledge of commonly used concepts, practices and procedures of different software is required.* Oral/written communication skills, analytical/strategic skills required.* Must possess the ability to prioritize and perform multiple tasks simultaneously.* May be required to possess valid driver’s license and be eligible for coverage under the company auto insurance policy**PREFERRED QUALIFICATIONS*** Bachelor’s degree or higher, in business, healthcare or related field or equivalent knowledge and experience.* Certification as a medical technologist or technician. Training in Six Sigma or Lean.**EEO Statement:**EEO/Disabled/Veterans